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Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, July 29, 2026Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as a Customer Care Representative.
This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.
The Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.
This is a full-time position represented by UWUA 600 Union. You will be considered a probationary employee for the first twelve (12) months of employment.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities.
Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Paid Time Off, holidays, and sick leave
Health, Dental, and Vision Insurance
401K plan with company match
All necessary equipment provided
PAY:
The pay rate is $20 per hour (non-negotiable)
Annual incentives provided based on performance
Monday, September 14, 2026 (non-negotiable)
Approximately first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST (fully paid)
Required first day onsite attendance at the Duke Energy Call Center Facility in Cincinnati, OH
Training is held remotely after first day onsite attendance
During the 10-week training period, there is no allowance for vacation time or absences.
Your continued employment will be contingent on successful completion of the training program.
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Use professional judgement and escalate customer issues/concerns to management when appropriate.
Participate in on-call rotation.
Promote sales of available products and services, as appropriate.
Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
Perform other duties as assigned, including work on special projects.
High school diploma or GED completed at time of application submission.
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
Direct call center experience of 3+ years is preferred
Bachelor’s degree or Associates degree
Willingness to work in an environment that requires 100% phone-based customer interaction.
Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Ability to always handle and protect confidential information and act with integrity.
Virtual - Work will be performed remotely but candidates are expected to live within an hour of the Duke Energy Call Center Facility in Cincinnati, OH
Work Schedule – work will be performed during Hours of Operation
Hours of Operation - Monday - Friday, 7:00 AM – 7:00 PM EST
Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
Shift change occurs biannually, but may change at any time due to business need
Access to a reliable high-speed internet and a quiet work environment is required.
Duke Energy Customer Care Assessment – required time sensitive/completion of online test
Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.
If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Not requiredAfter you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
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