Director Service Delivery

R1 is a leading provider of technology-driven solutions that improve the patient experience and financial performance for hospitals, health systems, and medical groups. We combine deep revenue cycle expertise with an advanced technology platform powered by analytics, AI, intelligent automation, and workflow orchestration.

As Director of Client Service Delivery, you will cultivate strong client relationships, drive satisfaction and retention, and lead initiatives that optimize service delivery and operational performance. This role requires a high-performing leader with deep Revenue Cycle Management or healthcare operations experience, strong EPIC proficiency, and a proven ability to lead teams, execute strategic plans, and communicate effectively with clients and internal stakeholders.

Here’s What You Can Expect

• Develop regular and ad hoc presentations for client executives, highlighting key updates, performance insights, and client needs.
• Conduct analytics to communicate overall performance and address specific client or operational focus areas.
• Partner with R1 customer operations teams to align objectives, assess performance, and develop remediation plans for identified risks.
• Support action plans that improve operational and metric performance by addressing key drivers, risks, and barriers.
• Collaborate with R1 functional leaders on daily operations across assigned hospital(s).
• Support projects that improve operational performance metrics.
• Create standardized analysis and presentation templates that can be leveraged across clients.
• Perform other duties and responsibilities as assigned.

Qualifications

Bachelor’s degree required; equivalent experience may be considered in lieu of a degree.

Experience Level
Minimum of 10 years of experience, including at least 5 years in a management role.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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