Customer Retention Specialist

This is a remote position.

• Make outbound calls to members who are not actively using the gym
  
• Encourage inactive Members to return and utilize gym services
  
• Build strong relationships with members and Provide excellent customer service
  
• Identify member concerns or reasons for inactivity and Provide appropriate solutions
  
• Promote gym programs, memberships, and special offers when applicable
  
• Maintain accurate records of customer interactions and follow-ups
  
• Coordinate with internal teams regarding member concerns and retention efforts
  
• Meet daily and weekly call or retention goals
  
• Assist in improving overall member satisfaction and engagement
  
  

Requirements

Requirements:

• Previous experience in customer service, retention, sales, or call center roles is preferred
  
• Excellent verbal and written English communication skills
  
• Comfortable making outbound calls and speaking with customers daily
  
• Strong interpersonal and relationship-building skills
  
• Ability to handle customer concerns professionally and positively
  
• Goal-oriented with the ability to meet call and retention targets
  
• Strong organizational and multitasking skills
  
• Proficient in using CRM systems, Google Workspace, or similar tools
  
• Reliable internet connection and a quiet working environment (for remote setup)
  
• Gym, fitness, or membership-based industry experience is a plus but not required