Customer Care & Retention Specialist with Dutch and English (Antivirus Software Support)

Company Description

Sutherland is a global leader in business and digital transformation. For over 35 years, we have partnered with some of the world's most recognized brands to deliver exceptional customer experiences through innovative technology, AI-driven solutions, and talented people. We foster an inclusive workplace where every employee has the opportunity to grow and build a rewarding career.

We are currently looking for a Customer Care & Retention Specialist with Dutch and English to join an international team supporting a leading antivirus software provider. If you enjoy helping customers, have strong communication skills, and possess a basic technical understanding, we'd love to hear from you!

Job Description

• Handle incoming customer calls in a professional and friendly manner.
• Assist customers with questions related to antivirus software and subscriptions.
• Identify customer needs and provide appropriate solutions.
• Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction.
• Provide basic troubleshooting for software-related issues.
• Accurately document customer interactions in internal systems.
• Work collaboratively with colleagues to deliver an excellent customer experience.

Qualifications

• Dutch proficiency at B2 level or higher (written and spoken).
• English proficiency at B2 level or higher (written and spoken).
• Excellent communication and customer service skills.
• Basic technical knowledge and confidence using computers and software applications.
• A positive attitude and a customer-focused mindset.
• Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.

Additional Information

Working Hours

• Monday to Friday
• 10:00 AM – 7:00 PM
• Full-time position with weekends off.

What We Offer

• Competitive salary and performance-based bonuses.
• Fully paid onboarding and training.
• Additional health insurance.
• Food vouchers.
• Multisport card.
• Employee Assistance Program.
• Referral bonus program.
• Career development opportunities within a global organization.
• Continuous learning and professional growth.
• A supportive, diverse, and collaborative work environment.