Senior Manager, Field Operations

Innomar Strategies

Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve.

Innomar Strategies is seeking a strategic and results-driven Senior Manager, Field Operations to lead and optimize field-based operational activities across a range of programs. This role is ideal for an experienced operations leader who excels at managing teams, improving performance, and delivering high-quality service in a fast-paced healthcare environment.

As a key leader within the organization, you will oversee day-to-day field operations, drive continuous improvement, support program execution, and help ensure a high standard of client satisfaction. This is an exciting opportunity to contribute to operational excellence while supporting growth, innovation, and strong cross-functional collaboration.

About the Role

The Senior Manager, Field Operations is responsible for leading field-based operational activities, ensuring efficient service delivery, and driving strategic initiatives that enhance performance across multiple programs. The role requires a strong balance of operational leadership, team development, client focus, and business acumen.

You will partner with internal stakeholders across functions to support seamless execution, maintain quality and compliance, and identify opportunities to improve processes, outcomes, and overall service delivery.

Key Responsibilities

• Oversee the day-to-day operations of field teams, including resource allocation, scheduling, and performance management

• Develop and implement operational strategies and best practices to improve efficiency, productivity, and service quality

• Lead, mentor, and develop field professionals, fostering a culture of high performance and continuous improvement

• Monitor KPIs and SLAs, identify performance gaps, and implement corrective actions

• Collaborate with internal stakeholders, including Sales, Client Services, and Quality Assurance, to support seamless program execution and client satisfaction

• Manage operational budgets, ensuring cost-effectiveness and alignment with financial targets

• Identify and mitigate operational risks and develop contingency plans as needed

• Ensure compliance with relevant industry regulations, company policies, and quality standards

• Participate in strategic planning and program development to support business growth and innovation

• Prepare and present reports on operational performance, risks, challenges, and recommendations to senior leadership

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field
  Master’s degree preferred

• 7-10 years of progressive experience in field operations, preferably in the pharmaceutical, healthcare, or medical device industry

• 3-5 years of leadership experience managing field-based teams

• Proven success managing complex operational programs and driving measurable performance improvements

• Strong understanding of field service management, logistics, and supply chain processes

• Experience in patient assistance programs and operational policies and processes required

• General knowledge of reimbursement and market access landscapes

• Strong pharmaceutical and biotechnology business knowledge, including client management and healthcare professional communications

• Strong customer and client management background

• Experience in operations and account management is an asset

• Fluency in English required; French is an asset

• Ability to travel frequently as required by the role

• Valid driver’s license and access to a vehicle required
  Overnight travel may be involved

Skills & Capabilities

• Exceptional project management skills, with experience leading projects from concept through implementation

• Strong analytical, conceptual, and problem-solving skills, including experience developing new ideas and solutions

• Advanced knowledge of the pharmaceutical distribution industry

• Strong business and financial acumen

• Detail-oriented and highly organized

• Ability to analyze performance data strategically and create practical client solutions

• Ability to work effectively under pressure in a dynamic environment

• Strong critical thinking capability

• Excellent written, verbal, and presentation skills

• Strong interpersonal and leadership skills

• Proficiency with Microsoft Office, including PowerPoint, Excel, Visio, and Word

• Ability to collaborate effectively across teams and stakeholders

Ideal Candidate

• A strong operational leader with experience managing distributed or field-based teams

• A proactive and strategic thinker who can translate data into action

• A people-focused manager who develops talent and builds accountability

• A client-oriented professional who understands how operational excellence drives satisfaction and growth

• A collaborative partner who works effectively across functions and business priorities

• A resilient decision-maker who can manage complexity, competing priorities, and change

Why Join Innomar Strategies

At Innomar Strategies, you will have the opportunity to help shape operational excellence across programs that support healthcare delivery and client success. You will join a collaborative environment where leadership, innovation, and continuous improvement are valued, and where your expertise can make a direct impact on service quality and business performance.

Apply Now

If you are ready to bring your field operations leadership experience to a high-impact role at Innomar Strategies, we encourage you to apply.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: