Logo for Zentro Internet

Customer Support Inside Sales Rep

Zentro Internet

Role overview

Qualifications

  • High School Diploma or Equivalent Education
  • Minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • Excellent verbal communication and active listening skills

Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Accurately document customer interactions in company systems

Key facts

Hard skills

Call Center Experience Product Knowledge Documentation Generation Project Collaboration

Other skills

  • Customer Service
  • Sales
  • Communication
  • Problem Solving
  • Self-Motivation
  • Detail Oriented
  • Organizational Skills
  • Active Listening

About the company

Zentro Internet logo

Zentro Internet

Internet Service Providers (ISPs)

Zentro is the choice for discerning internet users who demand the best.

Company details

IndustryInternet Service Providers (ISPs)
Company size51 - 200

Links

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Job description

Job Title: Customer Support Inside Sales Rep
Location: Remote
Reports to: Tier 1 Customer Support Supervisor

About Us 
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.

We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.

Role Overview
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.
Essential Duties and Responsibilities: 
 
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
  • Meet or exceed sales, retention, and performance goals
  • Accurately document customer interactions in company systems
  • Resolve customer concerns with patience and a solution-oriented approach
  • Maintain a high level of product and system knowledge through ongoing training
  • Adherent to company policies, procedures, and ethical standards
  • Collaborate effectively with team members and support group decisions
Qualifications
  • High School Diploma or Equivalent Education
  • Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
  • Strong problem-solving skills with patience and a positive approach
  • Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
  • Excellent verbal communication and active listening skills
  • Must have a distraction-free, dedicated workspace suitable for remote work
Equipment Requirements (BYOD – Bring Your Own Device)
This position requires you use your own equipment
  • Windows 11 operating system (No Macs or Chromebooks)
  • Minimum of 8GB RAM
  • Ability to connect directly to your modem using an ethernet cable
  • Ability to connect to a USB headset
  • A camera is required for training and meetings
  • Internet speed of at least 50 Mbps download and 25 Mbps upload
Company Provided Equipment:
  • Headset
  • Keyboard
  • Mouse
Work Environment
  • Remote position- Must be able to work independently while remaining engaged and responsive to the team
Compensation
  • $16-17/hour + Commission eligibility
  • Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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