Customer Success & Implementation Manager

Company Description

If you are passionate about helping customers succeed, thrive in a fast-paced SaaS environment, and enjoy combining relationship management with technology, this opportunity could be the right next step for you.

Our client is one of Europe's fastest-growing AI technology companies, transforming the way small and medium-sized businesses manage customer communication. Backed by rapid international expansion and exceptional product adoption, the company is scaling its Customer Success organization across multiple European markets.

Job Description

As a Customer Success & Implementation Manager, you will take ownership of customers immediately after the sales process, leading them through onboarding, implementation, and adoption of the platform. You will become a trusted advisor, ensuring clients achieve measurable business outcomes while identifying opportunities to further expand their use of the solution.

You will work closely with Sales, Product, Engineering, and AI teams, translating customer needs into practical solutions and helping shape the future of the product through direct customer feedback.

This role is ideal for someone who enjoys building long-term client relationships, solving business problems with technology, and working in a high-growth environment where customer success directly influences company growth.

Qualifications

A proactive, entrepreneurial attitude with the ability to identify opportunities for customer growth, rather than simply responding to customer requests is a MUST for this role with our client. 

• 2+ years of experience in Customer Success, Account Management, Implementation, Consulting, or a similar customer-facing B2B role.
• Experience working with SaaS, cloud, AI, technology, or digital products.
• Strong communication and relationship-building skills with the ability to engage stakeholders at different organizational levels.
• A customer-first mindset combined with a strong sense of ownership and accountability.
• Ability to understand business needs and translate them into practical product solutions.
• Experience managing multiple customer implementations and priorities simultaneously.
• Analytical thinking and a structured approach to problem-solving.
• Comfortable working in a dynamic, high-growth environment where processes continue to evolve.
• Professional proficiency in English and fluency in one of the following languages:
  • Polish
  • German
• Experience with CRM and Customer Success platforms (e.g. HubSpot, Salesforce, Intercom, Zendesk, Gainsight or similar) will be an advantage.
• Curiosity about AI and enthusiasm for learning new technologies.

Additional Information

What we offer

• The opportunity to join one of Europe's fastest-growing AI companies.
• Real ownership and autonomy from day one.
• Direct impact on customer growth and product development.
• A collaborative, ambitious, and international team.
• Competitive compensation - in the area of 300.000 PLN / year. 
• Significant career development opportunities as the company continues to scale -