Customer Service Representative

Remote Customer Service Representative

Heritage Civil Works | Remote | Full-Time

At Heritage Civil Works, we don't just engineer solutions we redefine industries. From aerospace to biotechnology, our groundbreaking modeling, testing, and engineering services fuel the worlds most critical innovations.

Now, we are expanding our team with a Customer Service Representative who thrives on excellence, precision, and human connection.

If you believe world-class service is a craft, not a checkbox this is where you belong.

What You'll Be Doing:

- Be the first and finest point of contact for our clients responding to inquiries with professionalism, warmth, and precision.

- Understand our complex services (like CFD modeling, physical testing, and custom hardware solutions) and translate them into clear, helpful communication.

- Manage support tickets, emails, and occasional live chats to ensure fast, accurate, and friendly resolutions.

- Collaborate across Engineering, Operations, and Business Development teams to solve client issues and enhance their experience.

- Identify patterns in customer feedback and suggest ways we can improve your voice will matter here.

- Maintain detailed, accurate records of interactions in our CRM system.

What We are Looking For:

- 2+ years experience in a Customer Service, Client Success, or Account Management role (B2B or technical industry experience is a major plus).

- A natural communicator you can explain highly technical topics in a way that clients easily understand.

- Sharp problem-solving skills and a high sense of ownership.

- Professional, friendly, and relentlessly reliable.

- Experience with CRM platforms (like HubSpot, Salesforce, or similar).

- Self-driven and comfortable working 100% remotely across time zones.

- Bonus points if you've worked in industries like engineering, biotech, energy, or aerospace.

Why Join Heritage Civil Works?

- Impactful Work: Help leading industries push the limits of whats possible.

- Elite Team: Work alongside some of the brightest engineers and innovators in the field.

- Remote Freedom: Work from wherever you do your best thinking.

- Growth Opportunities: We believe talent should be nurtured here, your career trajectory is in your hands.

- Supportive Culture: Serious about excellence, serious about people.

Ready to Join Us?

This is more than customer service its about building partnerships that shape the future.

If you're ready to bring your best, we are ready to meet you.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.