Customer Service Representative

We are the Fearnley Group. We provide specialized services to the Oil and Gas Industry aimed at reducing "Non-Productive Time".
We employ over 120 staff across the globe, providing services ranging from Equipment Design Reviews, Failure Investigations, Quality Assurance Inspection to publishing our own NS-1 and NS-2 Standards, that are designed to supplement the API standards when conditions warrant it.
With our headquarters in Aberdeen, Scotland, Fearnley Group offers a valuable service to the Oil and Gas Industry through specialized services based around our Non-Productive Time Solution System NS.
Wherever the industry is drilling for Oil and Gas, you can be sure to find Fearnley Group nearby.

Job Summary:

We are seeking a Digital Customer Communication Specialist to join our team full-time. This role will be responsible for managing all digital communication with our customers, including email, social media, and website interactions. The ideal candidate will have excellent communication skills, a strong understanding of digital marketing strategies, and a passion for providing exceptional customer service.

Key Responsibilities:

- Manage all digital communication channels, including email, social media, and website interactions

- Respond promptly and professionally to all customer inquiries and concerns

- Utilize digital marketing strategies to engage with potential and existing customers

- Monitor online reviews and respond accordingly to maintain a positive brand image

- Collaborate with the marketing team to develop and implement effective digital marketing campaigns

- Track and analyze customer interactions and feedback to identify areas for improvement

- Stay up-to-date with industry trends and best practices in digital customer communication

Qualifications:

- 2+ years of experience in digital marketing or customer communication

- Excellent written and verbal communication skills

- Strong understanding of digital marketing strategies and tools

- Experience with customer relationship management (CRM) systems

- Ability to multitask and prioritize in a fast-paced environment

- Proven track record of providing exceptional customer service

Why Work for Us:

- Competitive salary and benefits package

- Opportunity for growth and advancement within a rapidly growing company

- Collaborative and supportive team environment

- Chance to make a real impact and contribute to the success of the company

If you are a motivated and customer-focused individual with a passion for digital marketing and communication, we want to hear from you! Apply now to join our team at Fearnley Procter Inc and help us continue to provide top-notch services to our customers.