Quantum Health
Digital Health & Health Tech
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Salesforce Administrator has mastery of Sales and Service Clouds and will act as the subject matter expert enabling critical business processes with platform capabilities. The Administrator will work closely with the end user community to ensure the platform effectively supports all stakeholders, keeps pace with the changes in operations, policies and procedures and aligns with Salesforce Platform best practices.
Location: This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.
What you’ll do (Essential Responsibilities)
Participate in requirements gathering, scoping, and completion of new enhancement requests. Provide impact analysis for change requests and communicate downstream process considerations.
Perform ongoing system administration and configuration (flows, roles & profiles, reports and dashboards, user maintenance and other routine tasks.
Ensure proper integration and data security with other Quantum information systems.
Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees. Create and maintain documentation on processes, policies, application configuration and help related materials for users.
Participate in delivery of high complexity project engagements including developing requirements, solutioning, creating test scripts, performing testing, leading UAT exercises and promoting change sets to production and other sandbox environments as needed.
Troubleshoot and resolve ad hoc platform issues.
Assist with clean-up procedures, including data migrations and mass data uploads.
Collaborate with all stakeholders to ensure Salesforce is the source of truth for defined data points and processes within the platform to support team functions and strategic initiatives.
Drive and uphold Salesforce best practice standards to ensure scalable design and high-quality delivery through a platform resource/limitation forward design approach and upholding sandbox usage and testing policies.
Prioritize learning and training into your weekly/monthly schedule focusing on established team training topics and platform scalability and best practices.
Other duties as assigned
What you’ll bring (Qualifications)
Education: Bachelor’s or Associate’s degree with preferred major in Business or Information Technology
Certification: Salesforce Administrator certification required
Experience: 3-5+ years of strong technical and functional experience with Salesforce
CPQ Experience preferred
Advanced knowledge and experience with Flows
Working knowledge of LWC/Apex/Visualforce
Working knowledge of Agentforce, Data Cloud, and general AI concepts
Understanding of Sales, Marketing, and Client Success business operations
Preferred experience with Conga, Ironclad, 6sense, Outreach, and/or other 3rd party integrated applications
Preferred experience with Jira and Confluence for project management and documentation
Exceptional critical thinking and analytical skills
Excellent written and verbal communication skills
Excellent relationship management and intrapersonal communication skills
Foster a positive, transparent and inclusive team environment
Manage and protect company and member data by working within company ethics, policies, and guidelines
--
#LI-AT1
#LI-Remote
What’s in it for you
What you should know
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here:
California Employee and Job Applicant Notice
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
@DominiumApts
Brakes UK
NVIDIA
Axalta
TechBiz Global
Quantum Health
Quantum Health
Quantum Health
