Sr. Systems Administrator (IAM Focus)

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking a Senior Systems Administrator focusing strongly on Identity and Access Management to join our IT Operations team. This role will be the primary hands-on administrator for IAM-related systems — Okta, Active Directory, and Microsoft 365 identity — with deep experience building and maintaining integrations across identity, endpoint, and security tooling (including Vanta, Vectra, CrowdStrike, Netskope, and CyberArk). While IAM is the core focus, this is a broad systems administration role: the ideal candidate is a versatile, senior-level systems professional who can flex into other infrastructure and systems administration work as business needs grow. We're looking for someone who combines deep technical depth in identity with the range to contribute wherever the team needs it most.

• Administer and support Okta integrations (SSO, provisioning, workflows, device trust) across enterprise applications, partnering with the IAM/Okta lead as needed
• Build, maintain, and troubleshoot integrations between IAM and adjacent systems — identity, endpoint, and security tooling (Vanta, Vectra, CrowdStrike, Netskope, CyberArk) — ensuring reliable data flow and access accuracy across platforms
• Collaborate and strengthen Active Directory and Microsoft 365 identity infrastructure, including conditional access and identity governance
• Own Okta device trust configuration and endpoint compliance policies
• Serve as a senior systems resource across IT Operations, taking on broader systems administration responsibilities beyond IAM as priorities shift (e.g. infrastructure support, endpoint management, other platform administration)
• Support audits and compliance efforts (e.g. SOC 2, FedRAMP) with IAM evidence and access control documentation
• Troubleshoot and resolve complex identity, access, and systems integration issues escalated from the IT Operations team
• Document system configurations and integration architecture to support team knowledge continuity

• 7+ years of experience in systems administration, with strong hands-on IAM/identity experience
• Demonstrated experience building, maintaining, and troubleshooting integrations across multiple platforms (Okta, AD, M365, and security/endpoint tooling)
• Strong background in Okta and Active Directory/Microsoft 365 identity/security administration
• Experience with modern security tooling (CrowdStrike, Netskope, CyberArk, or similar) and how they intersect with IAM
• Experience supporting compliance frameworks (SOC 2, FedRAMP, or similar) from a systems/identity perspective
• Versatility and willingness to take on systems administration work outside of core IAM scope as team needs require
• Strong troubleshooting skills and ability to work cross-functionally with InfoSec and IT Operations

Preferred Qualifications

• Okta certifications (Certified Administrator, Certified Consultant)
• Experience with CyberArk PAM implementation or administration
• Broader systems administration background (servers, endpoint management, networking basics) beyond identity
• Prior experience in a regulated or compliance-heavy industry

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.