First Due
Computer Software / SaaS
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About First Due
First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.
Location: Remote - US Only
Country: United States
Department: Corporate IT
Reports To: Director of Corporate IT
Position Type: Full-Time
Salary: $100,000
First Due is looking for a hands-on IT Systems Engineer to join our small but growing IT team. In this individual contributor role, you’ll own the day-to-day administration of our Microsoft 365 environment and core identity infrastructure. You’ll be an active contributor to the helpdesk team — owning a meaningful share of the incoming IT ticket queue alongside your teammates, while also serving as the senior technical resource who handles the most complex escalations and helps raise the team’s overall capability.
You’ll work closely with the Director of Corporate IT on strategic initiatives including SSO and SaaS application governance, identity and access management, endpoint security, and compliance readiness. A near-term priority for this role is systematically onboarding our SaaS portfolio to SSO via Entra ID and building the automation that makes access provisioning reliable and auditable. This is a high-ownership role with real visibility across the organization.
Automation, Scripting & SaaS Governance
Identity & Access Management
Endpoint & Device Management
Microsoft 365 Administration
Compliance & Security
AI Tool Governance
Helpdesk & Team Support
For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.
Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.
Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.
If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.
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