Compliance Support Specialist (Homecare) | Philippines

About the Role 

This role is responsible for reviewing caregiver onboarding and compliance requirements, ensuring all required credentials and documentation are complete, valid, and meet company and regulatory standards before caregivers are cleared to join the agency. The Compliance Support Specialist also partners closely with Recruitment and other internal teams to follow up on outstanding requirements and help ensure a smooth and timely onboarding process.

This is a compliance support role focused on requirement verification, data accuracy, process coordination, and cross-functional communication. While experience in healthcare compliance or onboarding is preferred, this position does not involve regulatory auditing or policy development. Instead, the role centers on ensuring caregiver onboarding requirements are accurately reviewed, tracked, and completed while maintaining compliance with company and regulatory standards. 

Key Responsibilities 

Compliance & Onboarding 

• Review caregiver onboarding requirements to ensure all required credentials and compliance items are complete, accurate, and current. 
• Verify licenses, certifications, background checks, health clearances, and other onboarding requirements before onboarding approval. 
• Identify missing, expired, or incomplete requirements and ensure they are resolved in a timely manner. 
• Maintain accurate and organized caregiver compliance records. 

Coordination & Follow-Up 

• Partner with Recruitment and other internal teams to obtain outstanding onboarding requirements. 
• Communicate requirement status and provide timely updates to stakeholders. 
• Follow up on missing items to help keep the onboarding process on schedule. 
• Escalate unresolved compliance issues when necessary. 

Data & Process Support 

• Update internal systems with compliance and onboarding statuses. 
• Track outstanding requirements and prepare status reports as needed. 
• Maintain confidentiality of caregiver information. 
• Support process improvements that enhance the efficiency and accuracy of the compliance process. 
• Healthcare, home care, staffing, or service industry experience is a plus. 

Qualifications 

• 2+ years of experience in compliance support, onboarding, recruitment coordination, healthcare administration, or a similar role. 
• Strong attention to detail with the ability to identify missing requirements and inconsistencies. 
• Excellent organizational and follow-up skills. 
• Strong written and verbal communication skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Proficiency in Microsoft Office, particularly Excel, and experience working with HR or onboarding systems. 

Preferred Qualifications 

• Experience in home care, healthcare, staffing, or another regulated industry. 
• Experience supporting onboarding or compliance processes. 
• Familiarity with caregiver credentialing, licensing, or onboarding requirements. 
• Experience using applicant tracking systems or compliance management platforms. 

Ideal Candidate 

The ideal candidate is highly organized, detail-oriented, and thrives in a process-driven environment. They have a strong ability to review onboarding requirements, identify missing or incomplete items, and proactively coordinate with internal teams to ensure caregivers meet all compliance requirements before joining the agency. They take ownership of follow-ups, communicate effectively across departments, and are committed to maintaining accuracy and compliance throughout the onboarding process.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

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