Clinical Support Specialist, Pain Management & Recovery

Here at Avanos Medical, we passionately believe in three things:

1. Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
2. Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
3. Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. 

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market our recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.

This position supports the ANZ Pain Management & Recovery Business (PM&R), the ideal candidate will utilize personal skills, technical expertise and product functional & technical knowledge to assist the PM&R Sales Team in building and maintaining relationships with key clinical staff to support sales growth for PM&R Division of Avanos Medical. Responsible for presenting Pain Management products to health care workers in health care settings, assisting Avanos at professional trade shows & cadaveric workshops as well as developing Pain Management and related therapies. In addition, this person will be expected to develop and maintain knowledge of competitive therapies, spine pathologies and newly approved Avanos modalities and technology.

Responsibility Area One: Clinical Cases, Conferences, and Workshops

• The Clinical Support Specialist across ANZ will be asked to provide support to physicians, operating theatre staff, and supporting health care professionals in; the preparation for Avanos PM&R clinical procedures, during Avanos PM&R clinical procedures in operating theatres, clinics or surgical centres and this will entail daily in field case support. Support can include transporting Avanos capital hardware and consumables to and from Avanos customers, includes ensuring Avanos equipment is set up properly, includes ensuring all Avanos equipment is operated within indication and correctly, includes troubleshooting where required, includes training all relevant staff members in the proper set up and utilisation of any Avanos equipment and includes verbal procedural support for physicians.
• The Clinical Support Specialist role requires an intimate knowledge in the proper utilisation of all Avanos Pain Management procedures and equipment which they will be supporting. This role will require considerable flexibility in work start times and work finish time (it should not be viewed as a 9 to 5 role) and this includes weekend work, with ‘time in lieu’ being applicable. It should be noted work life balance needs to be self-managed as this role includes considerable periods of downtime in the working week.
• The Clinical Support Specialist role will entail the carriage and supply of loan Avanos Pain Management Generator Hardware from Store facility or Hospital site to Hospital site, individual components will not exceed 34 x 43 x 33cm in size / 10.7 kg in weight when required and with appropriate transport cart/s provided.
• The Clinical Support Specialist role will entail the carriage and supply to Hospitals of Coolief® case kits which will not exceed 46 x 15 x 11cm in size / 0.640 kg in weight each when required. The Clinical Support Specialist role will require organising respective clinical site biomedical engineering testing of Avanos Pain Management Generator Hardware when required.
• The Clinical Support Specialist role will require the individual to manage their own diary/day and liaising with appropriate stakeholder/s to case bookings they have been allocated to ensure the most efficient use of their time. Daily updates of activities undertaken in SFDC is a requirement of this role.
• The Clinical Support Specialist role will include administrative functions including proforma management and case booking allocation.
• Continuous self-education by way of RF workshops and studying the most up to date literature on the subject is expected.
• There are regular Med-device conferences where physicians come for training and education to ensure they are up to date on the procedures and equipment available to them. At these shows the Clinical Support Specialist is expected to provide information and answer any questions
• pertaining to Avanos equipment while also generating interest and stimulating leads for our sales team.

Responsibility Area Two: Product & Clinical Knowledge and Training

• The Clinical Support Specialist is expected to work with newly hired Avanos PM&R employees and help upskill on all of the Avanos PM&R products, modalities and related / relevant anatomy.
• The Clinical Support Specialist is expected to be abreast of all relevant / related Clinical Evidence / Data relating Radio Frequency Ablation.
• Regular updating and refreshing of any training materials which are part of the Avanos PM&R Range.
• The Clinical Support Specialist will be expected to administer the proforma billing process for the PM&R Team, this includes requesting proformas for cases attended.
• Complete internal training to gain certification to proctor clinicians and other medical personnel Become an expert on the Avanos Pain management system and related / relevant anatomy

Responsibility Area Three: New Product Launches & Collateral Development

• Work with Marketing to develop the necessary training materials for effective new product launches.
• Delivering training presentations and answering any questions which arise. This requires gathering insight from physicians and KOL’s on their needs and gaps in the technology available.
• Working with Marketing on the development of brochures, User Guides, sell sheets, technology notes and on-line materials. This requires researching any available published literature on a variety of Pain Management topics and being able to communicate the message effectively.