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Conversational AI Engineer

APN Consulting Inc.

Role overview

Qualifications

  • 6+ years in AI/ML/data science/software engineering
  • 3 years in GenAI, LLM, RAG, conversational AI, or ML productionisation
  • Experience with Google Cloud Conversational AI (Dialogflow CX, CCAI)
  • Hands-on expertise in backend webhook development, NLU design

Responsibilities

  • Design and develop conversational AI solutions using Dialogflow CX
  • Create and manage conversational components including intents, entities, flows, pages, routes, and fulfillment logic
  • Integrate virtual agents with contact-center platforms and telephony systems
  • Deploy and manage production webhook services using Google Cloud technologies

About the company

APN Consulting Inc. logo

APN Consulting Inc.

IT Services & IT Consulting

We are APN Consulting, a leading MBE provider of both IT and non-IT staffing, as well as comprehensive IT services. Headquartered in New Jersey, with offices across the United States, Canada and India, we are a trusted partner for clients spanning diverse market segments, including finance, banking, and insurance. Staffing Services: We collaborate with companies of all sizes, from small businesses to some of the world’s most respected brands, providing permanent, contract, and contract-to-hire solutions in areas like IT, Finance, Administration, Marketing, and more. ServiceNow Staffing and Implementation: As part of our specialized IT services, APN has a dedicated focus on ServiceNow, offering end-to-end staffing and implementation solutions. We help clients across the US and India harness the full potential of the ServiceNow platform by providing top-tier talent and seamless project delivery. Our global team allows us to deliver world-class ServiceNow solutions, leveraging expertise from both regions to ensure cost-effective, scalable, and innovative services. IT Services: In addition to ServiceNow, APN offers cloud consulting services, including strategy, assessment, and roadmap development, alongside mobile strategy and application development.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top talent to join our teams and grow with us.

Direct Client Requirement
Role: Conversational AI Engineer
Location: India Remote
Experience : 6+ years in AI/ML/data science/software engineering, with 3 years in GenAI, LLM, RAG, conversational AI, or ML productionisation.

Job Summary
We are seeking a Conversational AI Engineer with experience in designing, developing, and deploying enterprise-grade virtual assistants and contact-center automation solutions. The ideal candidate will have hands-on expertise with Google Cloud Conversational AI (Dialogflow CX, CCAI), backend webhook development, NLU design, telephony integrations, and production deployment of conversational applications.
The role involves building intelligent chat and voice boots, integrating them with contact-center platforms, optimizing conversation experiences, and implementing secure, scalable AI-driven customer engagement solutions.
Key Responsibilities
  • Design and develop conversational AI solutions using Dialogflow CX and related conversational platforms.
  • Create and manage conversational components including:
    • Intents
    • Entities
    • Flows
    • Pages
    • Routes
    • Fulfillment logic
    • Session/state management
  • Develop and maintain backend webhook services using REST APIs, FastAPI, Node.js, or Java.
  • Integrate virtual agents with contact-center platforms, telephony systems, IVR solutions, and human-agent escalation workflows.
  • Build and optimize customer journeys across voice and digital channels.
  • Perform NLU testing, conversation testing, regression testing, and continuous improvement of bot performance.
  • Implement both governance practices, security controls, conversation guardrails, and responsible AI practices.
  • Deploy and manage production webhook services using:
    • Google Cloud Run
    • Google Cloud Functions
    • GKE or equivalent cloud platforms
  • Collaborate with business teams, contact-center teams, and developers to define conversational experiences and automation opportunities.
  • Monitor both analytics, identify improvement areas, and tune conversation flows for better customer experience.
Required Skills & Experience
Generic Skills (Must Have)
  • Backend webhook development using REST APIs, Fast API, Node.js, or Java.
  • Intent, entity, flow, page, route, fulfillment, state management.
  • Contact-center integration, telephony, IVR, and handoff to human agents.
  • NLU testing, conversation testing, and regression testing.
  • Bot security: Bot governance, safety, and conversation guardrails.
GCP Skills (Must Have)
  • Dialog flow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.
  • CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.
  • Agent Assist : Knowledge assist, smart reply, and summarization concepts.
  • Cloud Run / Cloud Functions : Production deployment for webhooks, GKE, or equivalent.
Nice to have (Trainable)
  • CX Agent Studio.
  • Voice bot latency optimization.
  • Multilingual bot design.
  • Analytics and tuning of conversation flows.
  • Human-in-the-loop workflows.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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