Role overview

Qualifications

Experience with ServiceNow ITOM modules
Proficiency in configuring and managing Discovery, CMDB, Event Management, and Service Mapping
Ability to integrate with monitoring tools
Strong collaboration skills with IT teams

Responsibilities

Configure and manage MID Servers for communication between ServiceNow and external systems
Set up and manage discovery schedules, patterns, and probes
Manage the CMDB ensuring data accuracy and integrity
Configure and maintain service mapping for end-to-end visibility of IT services

Key facts

Remote from: India
Fixed term
English

Hard skills

ServiceNow

About the company

APN Consulting Inc.

Information Technology & Services

We are APN Consulting, a leading MBE provider of both IT and non-IT staffing, as well as comprehensive IT services. Headquartered in New Jersey, with offices across the United States, Canada and India, we are a trusted partner for clients spanning diverse market segments, including finance, banking, and insurance. Staffing Services: We collaborate with companies of all sizes, from small businesses to some of the world’s most respected brands, providing permanent, contract, and contract-to-hire solutions in areas like IT, Finance, Administration, Marketing, and more. ServiceNow Staffing and Implementation: As part of our specialized IT services, APN has a dedicated focus on ServiceNow, offering end-to-end staffing and implementation solutions. We help clients across the US and India harness the full potential of the ServiceNow platform by providing top-tier talent and seamless project delivery. Our global team allows us to deliver world-class ServiceNow solutions, leveraging expertise from both regions to ensure cost-effective, scalable, and innovative services. IT Services: In addition to ServiceNow, APN offers cloud consulting services, including strategy, assessment, and roadmap development, alongside mobile strategy and application development.

Company details

Company typeSME

IndustryInformation Technology & Services

Company size201 - 500

Links

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Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: ServiceNow Developer
Contract
Remote

The candidate will be responsible for configuration, maintenance, and continuous improvement of our IT Operations Management (ITOM) processes within the ServiceNow platform.
ServiceNow ITOM modules in scope are Discovery, CMDB, Event Management, and Service Mapping .
- Configure and manage MID Servers, ensuring seamless communication between ServiceNow and external systems.
- Set up and manage discovery schedules, patterns, and probes to automate the discovery of infrastructure and applications.
- Manage the CMDB (Configuration Management Database), ensuring data accuracy and integrity.
- Configure and maintain service mapping, ensuring end-to-end visibility of IT services and their relationships.
- Configure and manage event rules, alert groups, and alert correlation processes.
- Integrate with monitoring tools and systems to ensure timely and accurate event detection and response.
- Develop and manage flows/sub-flows for automating IT tasks and processes based on the requirement.
- Collaborate with IT teams to identify automation opportunities and implement efficient solutions.
- Implement dashboards and performance analytics to track and optimize ITOM processes.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.