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ServiceNow Developer T4

Johnson Technology Systems Inc

Role overview

Qualifications

  • Certified ServiceNow System Administrator (CSA) required
  • 5+ years of ServiceNow development experience
  • Proficiency in JavaScript and ServiceNow scripting
  • Solid understanding of ITIL processes (certification preferred)

Responsibilities

  • Design and develop scalable, maintainable solutions within ServiceNow CSM and ITSM to support customer-facing operations
  • Own end-to-end solution delivery, from design through deployment and continuous improvement
  • Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency
  • Integrate ServiceNow with internal and external systems using Integration Hub and REST/SOAP APIs

About the company

Johnson Technology Systems Inc logo

Johnson Technology Systems Inc

IT Services & IT Consulting

Driving Digital Transformation with Cutting-Edge IT & Engineering Solutions Established in 2003, JTSi (Johnson Technology Systems Inc.) is a trusted IT and Engineering Services provider with a strong track record of delivering mission-critical solutions to both the Public and Private Sectors. We specialize in Digital Transformation, Cloud Migration, SAP RISE implementation, S/4HANA upgrades, SAP BTP solutions (Concur, SuccessFactors), SAP AI (Joule) strategy, and Managed Services (MSP)—helping businesses and government agencies optimize operations and achieve success. With a customer-first approach, we don’t just offer services; we build long-term partnerships that drive innovation and efficiency. Our solutions are backed by an experienced team of cleared professionals, including PMI, ITIL & Black Belt-certified managers, ensuring secure, scalable, and high-performing IT environments. Why JTSi? ✔ Trusted by the U.S. Department of Defense since 2003 ✔ Proven success in Government & Commercial Sectors ✔ ISO 20000-1 & CMMI-L3 Certified | ITAR Registered ✔ Highly successful Cooperative R&D Agreement with the U.S. Army ✔ 97% rating in D&B/Open-Ratings Supplier Performance Evaluation ✔ Expertise in SAP, AI, Cloud, and Managed Services ✔ Cleared Facilities with Dedicated Security Officers Onsite ✔ University Innovation Center Partnerships From SAP RISE implementation to Cloud Migrations and AI-driven automation, JTSi is at the forefront of innovation. Our E2E cloud-based processes and MSP solutions enable organizations to scale efficiently while staying compliant with DoD, FedRAMP, CMMC, and ITAR standards. At JTSi, "Customer is Always First." We do what we say—ensuring reliability, security, and unmatched excellence in IT services. Explore the future with JTSi. Connect with us today!

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

"WE DO WHAT WE SAY "

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.

Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: ServiceNow Developer T4
Location: Remote
Salary : $137K - $142K/ year


DESCRIPTION OF PROJECT AND TASKS:

*MUST be a US Citizenship & ONLY hold US citizenship (No Dual Citizens)*
*Remote position*
*Possible convert to hire after 1 year*

This role directly supports mission-critical, secure environments where automation, reliability, and innovation are essential to operational success. This is a contract role supporting ongoing platform enhancements and automation initiatives.

ROLE: ServiceNow Developer

ROLE SUMMARY:
We are seeking a ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Service Management (ITSM) to design and deliver scalable automation solutions. This role focuses on building intelligent workflows, integrating enterprise systems, and enhancing customer-facing experiences using modern ServiceNow capabilities, including AI-driven features like Now Assist. You will work closely with business stakeholders and technical teams to drive efficiency and deliver scalable solutions across ongoing enhancement and integration initiatives.

REQUIREMENTS:
Certified ServiceNow System Administrator (CSA) required
5+ years of ServiceNow development experience
Hands-on experience with ServiceNow Products:
Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM)
Strong experience with Flow Designer and workflow automation
Experience with Integration Hub and REST/SOAP API development (JSON)
Proficiency in JavaScript and ServiceNow scripting
Solid understanding of ITIL processes (certification preferred)
Familiarity with Agile/Scrum methodologies
ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience
ITIL Foundation certification (v3 or higher) preferred
Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency
Experience with bi-directional system integrations strongly preferred

RESPONSIBILITIES:
Design and develop scalable, maintainable solutions within ServiceNow CSM and ITSM to support customer-facing operations
Own end-to-end solution delivery, from design through deployment and continuous improvement
Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency
Develop customer-facing portals and self-service capabilities to enhance user experience
Integrate ServiceNow with internal and external systems using Integration Hub and REST/SOAP APIs
Implement and maintain bi-directional data synchronization between ServiceNow and partner systems
Leverage Now Assist and AI capabilities to drive intelligent automation and actionable insights
Create and maintain service catalog items with automated fulfillment workflows
Design notification and alerting mechanisms to improve communication and service delivery
Collaborate with business analysts and stakeholders to define and deliver scalable technical solutions
Write clean, efficient, and maintainable code following best practices
Develop and execute test cases to ensure high-quality, reliable solutions
Document code, configurations, and solutions to support maintainability and knowledge sharing
Stay current with ServiceNow platform releases and apply enhancements to continuously improve solutions

WORK EXPERIENCE:
5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM
Demonstrated success implementing automation and integrations at scale
Experience supporting customer-facing platforms or service delivery operations
Proven ability to work cross-functionally with technical and business stakeholders
Strong communication and collaboration skills

QUALIFICATION:
Minimum bachelor's degree or equivalent work experience
English: Fluent
Travel: 0-10%


We recruit, employ, train, compensate and promote without regard to race, religion, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other characteristic protected by federal, state, or local law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at http://jtsusa.com/careers

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Marcus Rivera

Chief Revenue Officer

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