JOB TITLE: Infusion Coordinator
GENERAL SUMMARY OF DUTIES: Responsible for financially securing patient accounts for all infusions, including verifying benefits, managing referrals, and notifying patients of appointments and balance due.
REPORTS TO: Imaging/Infusion Manager
RESPONSIBILIITES
Duties include but are not limited to:
- Monitors schedule, verifies benefits, and manages referrals/authorizations prior to day of appointment for all Infusion Services patients
- Calculates and notifies patients of payments and outstanding balances due
- Works with self-pay patients and patients with large outstanding balances to set up payment plans
- Confirms appointments with patients
- Collects and records accurate patient and insurance information according to the United Digestive, LLC Documentation Requirements
- Accurately provides or counsels patients and/or relatives with pertinent information regarding payment for medical treatment or procedures
- Has a strong knowledge and understanding of different insurance plans
- Meets or exceeds quality and productivity standards as set by the Imaging/Infusion Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Imaging/Infusion Manager
- Participates in marketing activities as directed by the Imaging/Infusion Manager
- Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Imaging/Infusion Manager
- Account/billing follow-up for all Infusion Services patients
- Assisting patients with financial aid programs such as RemiStart, Access One, etc
- Assist with enrollment and maintenance of patients in the Touch Program for Tysabri
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty healthcare experience, gastroenterology experience preferred.
ADDITIONAL SKILLS AND EXPERIENCE
Infusion Coordinator must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the Imaging/Infusion Manager
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required
DRUG FREE WORKPLACE
United Digestive LLC is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color or national origin in its employment practices.
