Client Access Specialist

Location: Remote 

Compensation: $18-22

Bonus Potential: Uncapped monthly bonus based on individual performance. Top performers can earn $4,800/year or more in bonuses.

Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented, accountable to lead qualification targets, and responsible for delivering a high-quality experience to prospective clients.

We are looking for individuals who bring inside sales experience, are energized by targets, and want to grow with a company that makes a measurable impact.

Key Responsibilities

· Handle inbound and outbound inquiries via phone, text, and email

· Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.)

· Educate families about ACES services and guide them through the application process

· Maintain accurate, timely records in CRM and track each lead through to resolution

· Manage a high volume of leads while maintaining responsiveness and quality

· Meet or exceed weekly outreach and qualification quotas

· Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams

· Participate in ongoing training to improve sales techniques and process efficiency

Performance Metrics

· Qualified leads per week/month

· Time-to-first-response and overall responsiveness

· Lead-to-client conversion rate

· CRM task completion and pipeline accuracy