Logo for Stearns Bank N.A.

Digital Banking Specialist

Stearns Bank N.A.

Role overview

Qualifications

  • Associate's degree or equivalent from a two-year college or technical school
  • Familiarity with basic accounting principles and electronic banking products and services
  • Excellent oral and written communication skills
  • Able to accept and adapt to change in a fast-paced environment

Responsibilities

  • Assist personal and business customers when they get locked out of their online banking accounts and need password resets
  • Support customer online account opening processes
  • Provide support to consumers using Online and Mobile Banking services
  • Ensure accuracy of the Online Banking registrations and review mobile deposits for accuracy

Key facts

Hard skills

Digital Banking Cash Management Regulatory Compliance Merchant Services Estate Administration Billing Data Quality Personal Security Banking Services

Other skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Detail Oriented
  • Adaptability
  • Teamwork

About the company

Stearns Bank N.A. logo

Stearns Bank N.A.

Banking

For more than 100 years, we, as employee owners of Stearns Bank, have woven a sense of urgency, hard work and integrity into all we do. As a nationally-recognized, top-performing bank, we are known for our outstanding personal service and commitment to customer success. Today, we are strong enough to thrive in any economic condition and flourish through a culture of service,family, community and teamwork. Stearns Bank - Member FDIC.Our Mission: We are driven by our passion to help others achieve their greatest ambitions.We get the job done with urgency, tenacity and unlimited imagination.Our Vision: We are an unrivaled trailblazer, most admired for our people, our imagination,our simplicity. Business starts here and thrives here – we are the bank you can’tlive without.Our Values: • Integrity and accountability• Sense of urgency• Employee ownership• Ambitious hard work• Surpassing expectations• Financial discipline• Proactive communication• Community and family values• Trailblazing creativity• Common sense• Culture of success• Tenacious pursuit of excellence• Teamwork• Constant progressView our Social Media User Guidelines: https://www.stearnsbank.com/social-media-guidelines.

Company details

Company typeSME
IndustryBanking
Company size501 - 1000

Links

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Job description

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Digital Banking Specialist. This position is a Connected Mobile Work Environment position. 

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.


BENEFITS

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

  • Employee Stock Ownership Plan & 401k Plan 
  • Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
  • 12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
  • $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance, Health Insurance Premiums
  • PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
  • 10 Days Sick Time
  • 11 Paid Holidays
  • 4 Days Volunteer Time
  • 2 Days Self Allowance Time
  • Tuition Assistance

For this position, we anticipate an hourly range between $26 - $27/hour. Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

 

JOB SUMMARY

Provide outstanding customer service and support of all Electronic Banking products and services, including Online Banking, Mobile Banking, Voice Banking, ACH Origination online, Merchant Processing, Remote Deposit Capture, and eStatements, including all cash management components. Provide support to our consumer and business customers, as well as our Retail and Lending departments. The successful candidate will be a great teammate with a positive demeanor and be comfortable in a changing environment.


RESPONSIBILITIES

  • Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
  • Assist customers to ensure they are using the accurate browser for their electronic device(s).
  • Respond to customers’ email inquiries received from Online Banking and our website in a timely manner.
  • Support customer online account opening processes.
  • Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit, and Bill Pay.
  • Provide support to our business customers with Cash Management Services such as wire transfers, ACH originations online, Bill Pay, Remote Deposit Capture, and Autobooks.
  • Review maintenance reports to ensure accuracy of the Online Banking registrations.
  • Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
  • Ensure that all authorizations, agreements, and contracts are in place and maintained.
  • Review mobile deposits for accuracy and approve daily.
  • Monitor Welcome and E-Statement inbox.
  • Process online wires.
  • Process Wires, ACH and Microdeposits for Stearns Bank and affiliates.
  • Complete the closed account, maintenance, and host failed reports.
  • Complete all M-Files assignments in a timely manner.
  • Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
  • Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
  • Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
  • Assume additional responsibilities as requested.
  • Loss prevention and security as applicable for this position.


REQUIREMENTS

  • Occasionally lift and/or move up to 25 lbs. 
  • Ability to understand and follow instructions in English.
  • Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
  • Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


QUALIFICATIONS

  • Associate's degree or equivalent from a two-year college or technical school; or one to two years related experience; or equivalent combination of education and experience.
  • Familiarity with basic accounting principles and electronic banking products and services.
  • Excellent oral and written communication skills.
  • Able to accept and adapt to change in a fast-paced environment.
  • Detail oriented and well organized.
  • Flexible and willing to learn how to navigate new software systems and attend training.


PREFERRED QUALIFICATIONS

  • Working knowledge of Fiserv, Microsoft Office, Internet, and other related software.
  • ACH Origination and Banking experience.


THE COMPANY

Founded in 1912, Stearns Financial Services Inc. (SFSI) is a $3.2 billion, independently owned financial institution with locations in Minnesota, Florida and Arizona, and over 35,000 small business customers nationwide. Specializing in affordable housing financing, USDA and SBA lending, and small business and equipment financing, Stearns Bank is regularly recognized as one of the country’s top-performing banks and “Best Banks to Work For” by American Banker.


As a Star Tribune Top Workplaces award recipient and an award recipient of the Minnesota Business Magazine 100 Best Places to Work in Minnesota, Stearns takes pride in their team and holds their employees in extremely high regard. We offer a competitive salary and benefit package including our Employee Stock Ownership Program-one of the best long-term incentive programs in the nation. To learn more about Stearns Bank, visit www. StearnsBank.com


EQUAL OPPORTUNITY EMPLOYER /AFFIRMATIVE ACTION PLAN

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, or creed, religion, sex, marital status, familial status, sexual orientation, national origin, age, disability, veteran’s status, status with regard to public assistance, or any other class protected by Federal, State, local laws governing nondiscrimination in employment.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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