Clinical Forms Completion Specialist

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark's proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION:  -REMOTE 

POSITION: Clinical Forms Completion Specialist-

HealthMark Group is a leader in health information management and technology, focusing on serving clinics and hospitals' health information management needs throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline the release of information, document imaging, and form completion process. Integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care. 

HealthMark Group is growing and is looking for bright, energetic, and motivated candidates to join our team. We are currently seeking qualified candidates for the open Clinical Forms Completion Specialist. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Completion Specialist will review, evaluate, and process Disability/FMLA forms to include completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work. The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. 

We are expanding rapidly and have created unique roles that need qualified candidates. 

REQUISITE EXPERIENCE AND QUALIFICATIONS: 

• Manage and complete assigned caseload of disability paperwork by gathering medical information on each patient. 

• Communicate with various medical professionals to gather information regarding disability leave. 

• Apply appropriate medical information to ensure eligibility for disability is accurately captured. 

• Enter all assigned requests into a system for further processing and documentation. 

• Coordinate return to work transitions, including coordination of any restrictions that may need to be accommodated. 

• Answer patient questions via email or telephone and email as they relate to their Disability/FMLA form paperwork. 

• Utilize industry-standard responses to complete FMLA/Disability Forms per the type of specialty practice . 

• Understand and abide by all HIPAA (Health Insurance Portability and Accountability Act) privacy and security laws. 

• Verify patient information using key identifiers. 

• Provide attention and care to patients and patient representatives. 

• Ensure patient's disability forms are completed after payment within 2 business day turnaround. 

• Demonstrates strong self‑initiative and independently manages tasks from start to finish, maintaining accountability for achieving high‑quality results.

SKILLS & QUALIFICATIONS

• Medical office experience required   

• Licensed Practical Nurse/Certified Nursing Assistant or Medical Assistant or other certification preferred   

• EMR experience, preferred  

• Exceptional written and verbal communication skills  

• Thorough and detail-oriented  

• Customer-orientated and professional disposition  

• Windows proficient  

• Ability to self-manage 

• Driven to complete tasks in a timely manner while multi-tasking  

 Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs

Job Type: Full-time

Pay: commensurate with experience 

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs