Claims Adjuster I - REMOTE from any US based location

Job Details

CNO Financial Group, Inc. (NYSE: CNO) is a leading insurance and financial services company focused on securing the future of middle‑income America. Through brands such as Bankers Life, Colonial Penn, and Washington National, CNO delivers life and health insurance, annuities, financial services, and workforce benefits to more than 3.3 million policyholders, supported by $38.3 billion in total assets.

With a strong financial foundation, national presence, and a culture rooted in integrity, excellence, and people‑first values, CNO offers meaningful opportunities for professional growth and impact across its U.S. locations, including its headquarters in Carmel, Indiana.

This position is not eligible for visa sponsorship.

CNO Financial Group is hiring a Claims Adjuster who will be responsible for providing claim service in a manner that promotes integrity and customer satisfaction. Responsible for evaluation, adjudication and processing in a timely, cost-effective manner that is compliant with state regulations and company policies. Responsible for identifying opportunities for process improvements and implementing changes once identified.

Core responsibilities and deliverables:

• Reviews policy provisions and medical facts, along with any other documentation as needed, to make an appropriate claim decision in accordance with statutory and company requirements.
• Calculates payment of benefits due and processes claims in the appropriate admin system.
• Communicates with beneficiaries, policyholders and/or agents to request additional documentation, or to advise them of procedures necessary to complete claim adjudication and to communicate claim decisions.
• Documents claim file of all actions taken.
• Makes recommendations for process improvements.
• Consults with other areas of the company as the work demands (i.e. Underwriting, SIU, PHS, Legal, etc.).
   

What you need:

• Bachelor’s degree (preferred) or equivalent to 8 years of work-related experience degree preferred.
• 3 years insurance industry or financial services customer service experience with 1 year claim experience preferred.
   

What will set you apart:

• Ability to provide prompt and high-quality customer service to our policyholders, beneficiaries and agents.
• Basic knowledge of claims administrative procedures.
• Basic knowledge of insurance products.
• Good critical thinking abilities
• Basic ability to prioritize
• Basic ability to multi-task and adapt to an ever-changing environment.
• Good knowledge of Microsoft Word, Excel and Outlook.
• Good ability to effectively communicate, both verbally and through written correspondence to our customer.
• Basic knowledge of medical terminology
• Good decision-making abilities.
• Good interpersonal and organizational skills.
   

CNO Financial Group offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, and Vision insurance
• Performance-based bonus or sales incentive
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time off and 10 corporate holidays
• Paid parental leave
• Company-paid life insurance
• Mental & Financial Well-Being Resources

Click on this link for additional information.

CNO supports a flexible work environment and encourages Associates to work where they are most productive. This position may work fully remotely from any US-based location, provided they are able to work Central or Eastern Time hours. All work must be performed within the United States, and occasional travel to corporate offices may be required.

Associates living within 60 miles of a corporate office (Carmel, IN; or Chicago, IL) have access to work from that location as needed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.