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Manager, Data Systems

Intradiem

Role overview

Qualifications

  • Bachelor's degree required
  • 7+ years of experience in data management, business intelligence, or data architecture roles, preferably in SaaS/enterprise software environments
  • Strong understanding of data modeling, warehousing concepts, and modern data architecture principles
  • Proven ability to translate complex technical concepts into business value and executive-level communications

Responsibilities

  • Execute Intradiem's enterprise data strategy and roadmap, ensuring data architecture supports AI transformation and advanced analytics capabilities
  • Implement and maintain comprehensive data governance frameworks covering data quality, lineage, access controls, privacy, and regulatory compliance requirements
  • Support defining enterprise data standards, cataloging, metadata management, and self-service analytics capabilities
  • Drive platform adoption through training programs, best practices documentation, user enablement initiatives, and content governance policies

About the company

Intradiem logo

Intradiem

Computer Software / SaaS

Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size51 - 200

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Job description

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.

 

Who We Are
Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.

 

What We Do
Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.

 

How We Work
We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.

 

Our Culture
We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.

 

Our Values

We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

 

Servant's Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.

Craftsman's Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick).

Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.

Enterprise Data Architecture & Execution

  • Execute Intradiem's enterprise data strategy and roadmap, ensuring data architecture supports AI transformation and advanced analytics capabilities.
  • Implement and maintain comprehensive data governance frameworks covering data quality, lineage, access controls, privacy, and regulatory compliance requirements.
  • Support defining enterprise data standards, cataloging, metadata management, and self-service analytics capabilities that democratize data access while maintaining security.
  • Partner with IT and Legal teams on data privacy frameworks, security architecture, and regulatory compliance.

Business Intelligence & Analytics Execution

  • Support the buildout and maintenance of business intelligence solutions that drive data-driven decision making across all functions with production-grade reliability and monitoring.
  • Build automated reporting systems and KPI tracking mechanisms with real-time monitoring capabilities.
  • Collaborate with business stakeholders to translate requirements into technical data solutions and reporting frameworks.
  • Troubleshoot data quality issues and implement systematic solutions to ensure data integrity and reliability.
  • Serve as primary point of contact with our data infrastructure partners, managing relationships and technical requirements.

AI-Ready Data Infrastructure

  • Lead and coordinate the transformation of enterprise data architecture to be AI-native, ensuring data is structured, accessible, and optimized, partnering with and enabling the AI Center of Excellence rather than executing in isolation.
  • Establish API frameworks and data integration patterns that enable real-time AI model access to enterprise data.
  • Create data sandboxes and experimentation environments for AI use case development and testing.
  • Build automated data quality monitoring and anomaly detection systems.

SharePoint (Intraverse) Platform Ownership

  • Serve as primary administrator and strategic owner of Intradiem's complete SharePoint environment, including all sites, permissions, workflows, governance structures, and integration with enterprise systems.
  • Drive platform adoption through training programs, best practices documentation, user enablement initiatives, and content governance policies.
  • Optimize platform performance, implement security protocols, and ensure disaster recovery capabilities while managing information architecture that scales with organizational growth.

Cross-Functional Partnership & Governance

  • Work closely with IT and Security teams on data architecture, access controls, and compliance monitoring.
  • Establish data stewardship programs and train business users on data literacy and responsible data usage.
  • Lead data governance committee and establish policies for data sharing, retention, and lifecycle management.
  • Conduct all business in accordance with Intradiem's policies and procedures.
  • Perform all other duties as assigned.

Your Background:

Technical Leadership

  • Bachelor's degree required.
  • 7+ years of experience in data management, business intelligence, or data architecture roles, preferably in SaaS/enterprise software environments.
  • Strong understanding of data modeling, warehousing concepts, and modern data architecture principles.
  • Experience with business intelligence tools (Power BI and similar platforms) and partnering with external vendors.
  • Working knowledge of databases, data integration platforms, and enterprise system connectivity.

AI & Data Architecture

  • Design enterprise AI governance frameworks and evaluate ML/AI platform integrations
  • Architect modern data pipelines and infrastructure to support AI initiatives
  • Lead cross-functional AI readiness assessments and capability development

SharePoint Administration

  • Administer SharePoint Online environments, permissions, and business process workflows
  • Manage SharePoint integrations with Microsoft 365 ecosystem and coordinate updates
  • Provide SharePoint training, support, and governance, as needed, to users and site administrators

Leadership & Communication

  • Proven ability to translate complex technical concepts into business value and executive-level communications.
  • Experience leading cross-functional data initiatives and driving organizational change around a data-driven culture.
  • Strong project management skills with the ability to balance strategic vision with hands-on execution when needed.

Work Authorization:
 
Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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