(French C1 & English C1) Customer Support Agent, part-time (remote)

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
• Support customers with refund requests and guide them through the necessary steps;
• Document customer interactions accurately and follow established support processes;
• Escalate more complex issues when needed to ensure proper resolution;

What you need to succeed in this role:

• Excellent English and French communication skills (C1 for both spoken and written);
• Proven previous experience in Customer Support, with experience handling chats, emails and calls;
• Availability to work night shifts in a part-time position, with 6-hour shifts;
• Strong written and verbal communication skills;
• Customer-focused mindset with a proactive and solution-oriented approach;
• Ability to troubleshoot basic technical issues and guide customers through solutions;
• Good attention to detail and ability to manage multiple customer requests;
• Ability to work independently and adapt to a fast-paced support environment;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits:

• Fixed schedule with two different options:
• 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET);
• 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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