Customer Support Specialist (1-Year Contract)

As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience.

In this role, you’ll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims. Using multiple systems and tools, you’ll help ensure our clients receive efficient, accurate, and seamless support.

We want your talent!

If you are great at:

• Delivering friendly, professional service through phone‑based client interactions

• Communicating clearly and confidently with both clients and internal partners

• Managing multiple tasks and systems with confidence and accuracy

• Staying organized and detail‑focused in a high‑volume environment

• Adapting quickly during periods of change and tight timelines

• Collaborating with teammates and internal partners

You have:

• An active OTL license (or the ability to obtain one quickly)

• 3+ years of experience in insurance, customer service, or a related field

• Experience handling policy changes, client inquiries, and service requests

• Strong computer skills, including working knowledge of Microsoft Office

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work!  We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this contract role is $55,000 – $65,000, which reflects the expected base pay for the position. As this is a contract opportunity, compensation is limited to base pay only and does not include a Total Rewards package. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply.

This is a real opportunity — we’re actively hiring. If the role sounds like a good fit, we’d love to hear from you.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves.