National Accounts CSR II

About Veseris

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably.

Role Overview

The National Accounts Customer Service Representative II serves as the primary point of contact for assigned National Account customers, ensuring exceptional service throughout the entire order lifecycle. This role is responsible for managing complex customer accounts, coordinating orders across multiple Veseris locations, maintaining customer-specific pricing and programs, and partnering with cross-functional teams to deliver an outstanding customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional service while supporting company objectives.

Key responsibilities include:

• Manage assigned National Account customers and serve as their primary customer service contact. 
• Process customer orders accurately and efficiently while coordinating fulfillment across multiple Veseris locations. 
• Maintain customer-specific pricing, contract terms, rebate programs, and other account requirements. 
• Monitor customer orders, backorders, inventory availability, shipment status, and delivery schedules to ensure service expectations are met. 
• Resolve customer inquiries related to orders, inventory, pricing, deliveries, returns, and other service issues with professionalism and urgency. 
• Partner closely with Sales, Operations, Purchasing, Transportation, and other internal teams to ensure successful order fulfillment. 
• Maintain accurate customer records, order documentation, and account information within company systems. 
• Prepare customer reports and support account-specific requests as needed. 
• Identify opportunities to improve internal processes, enhance efficiency, and elevate the customer experience. 
• Build strong working relationships with customers by understanding their business needs and providing proactive support. 
• Provide backup support for teammates and other National Account customers during periods of increased business activity or employee absences. 
• Perform additional duties as assigned.

• High school diploma or equivalent required; associate's or bachelor's degree preferred. 
• 3+ years of customer service, inside sales support, account management, or order management experience. 
• Experience supporting National Accounts, key accounts, or complex customer relationships preferred. 
• Strong written, verbal, and interpersonal communication skills. 
• Excellent organizational skills with exceptional attention to detail. 
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy. 
• Strong problem-solving, analytical, and critical-thinking skills. 
• Ability to work independently while collaborating effectively with cross-functional teams. 
• Proficiency with Microsoft Office Suite, including Outlook and Excel. 
• Strong sense of ownership, accountability, and customer focus. 
• Flexibility to adapt to changing customer needs and business priorities. 

Why Veseris

At Veseris, we believe our people are our competitive advantage. We're committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve.

We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement.

Pay Transparency

Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process.

In addition to base compensation, Veseris offers a comprehensive benefits package, which may include:

• Competitive base pay  
• Comprehensive medical, dental, and vision insurance starting on day one  
• 401(k) with company match  
• Company-paid life insurance  
• Company-paid short-term and long-term disability insurance  
• Health Savings Account (HSA) with employer contribution (for eligible plans)  
• Flexible Spending Accounts (FSA) (for eligible plans)  
• Employee Assistance Program (EAP)  
• Paid time off beginning on your first day, with 18 days accrued annually  
• Paid company holidays  
• One floating holiday each year  
• Employee Referral Bonus Program  
• Education Assistance/Reimbursement Program  
• Career development and advancement opportunities