Team Leader Food & Beverage

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include:

• Organize the daily operations of the Food & Beverage team
• Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar.
• Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations
• Communicate feedback and key information to the Food & Beverage leadership team
• Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
• Lead by example and conduct team training to align with premium brand and service standards
• Collaborate with the culinary team to support with menu implementation and delivery
• Monitor rosters and staffing schedules to meet operation requirements

Qualifications

• Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting
• Previous leadership experience in hospitality
• Strong team management and motivational skills
• Excellent customer service orientation with a keen eye for detail
• Proficiency in hotel management software and point-of-sale systems
• In-depth knowledge of food and beverage trends, dietary restrictions, and allergens
• Ability to work flexible hours, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• Current Food Safety Certification
• Responsible Service of Alcohol Certification 
• Strong problem-solving abilities and decision-making skills
• Excellent communication skills in English, both verbal and written.