Job Title and Overview
The GRC Software Trainer is responsible for delivering comprehensive training programs to clients and stakeholders on the implementation, utilization, and optimization of the Diligent One (previously known as HighBond) software solution.
The Trainer plays a critical role in ensuring end-users understand the functionalities, features, and benefits of the software and can effectively integrate it into their workflows to enhance their Governance, Risk and Compliance processes.
Reporting to: Head of Services
Reason for vacancy: Team expansion
Management level of role: This is not a management role.
Working environment & travel:
Exceptionally busy, team-orientated environment. Driver's license and own transport is essential. Possible travel into the rest of Africa.
Working hours: 08h00 to 16h30, training hours are usually 09h00 – 16h00, training times may vary when training in the rest of Africa.
Key Responsibilities
- Conduct Training Sessions: Deliver engaging and informative training sessions and webinars to clients, and end-users across Africa on various aspects of the Diligent One software, including configuration, administration, reporting, and troubleshooting.
- Develop Training Materials: Design, develop and update training materials, including user guides, manuals, and online resources, to support the implementation and usage of the Diligent One software.
- Customize Training Programs: Tailor training content and delivery methods to meet the specific needs and skill levels of diverse audiences, including administrators, compliance officers, risk managers, auditors, and IT professionals.
- Practical Exercises: Provide practical exercises to familiarize users with the functionality and navigation of the Diligent One software, ensuring they can effectively utilize its features to address their GRC requirements.
- Stay Updated with Software Updates: Keep abreast of software updates, new features, and enhancements released by the software vendor, and incorporate relevant information into training materials and sessions to ensure users are informed of the latest capabilities.
- Gather User Feedback: Collect feedback from users regarding their training experience, software usability, and functionality requirements, and communicate insights to the Head of Services.
- Collaborate with Implementation Teams: Work closely with Diligent One software implementation teams and project managers to ensure seamless transition from implementation to training and provide continuity of support throughout the software lifecycle.
Required Experience
- Bachelor's degree in Information Technology, Business Administration, or related field.
- Prior experience in training delivery and instructional design, preferably in the GRC software domain.
- Proficiency in using GRC software solutions, such TeamMate, BarnOwl, CaseWare Idea and familiarity with other relevant tools and platforms.
Behavioural Skills & Soft Competencies
- Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence, and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
- Communication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively managing various stakeholders and senior executives concurrently.
- Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success.
- Customer-Centric Approach: The candidate should exhibit a desire to exceed customer expectations by delivering exceptional service and value.
- Knowledge Transfer: The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
- Adaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
- Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.
