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Senior Technical Support Analyst

ICONMA

Role overview

Qualifications

  • Bachelor’s degree
  • At least 2 years of field service engineering, automotive service or truck service experience
  • MS Office
  • Excellent written and verbal communication skills

Responsibilities

  • Tech Services support members support Client dealers and body builders provide repair and diagnostic support
  • Provide publications feedback to our publication’s teams
  • Escalate trending failure modes to Service Engineering

Key facts

Hard skills

Support Engineering

Other skills

  • Problem Solving
  • Microsoft Office
  • Communication
  • Critical Thinking

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, a Truck and Engine Manufacturing company, is looking for a Senior Technical Support Analyst for their Remote location.
 
Responsibilities:

  • Tech Services support members support Client dealers and body builders provide repair and diagnostic support
  • Provide publications feedback to our publication’s teams
  • Escalate trending failure modes to Service Engineering
 
Requirements:
  • Bachelor’s degree
  • At least 2 years of field service engineering, automotive service or truck service experience
  • OR
  • At least 4 years of field service engineering, automotive service or truck service experience
  • Qualified candidates, excluding current Client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
  • Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
  • MS Office
  • Excellent written and verbal communication skills
  • Class 8 Truck experience
  • Critical thinking and problem solving
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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