GSI Client Services Operations Representative

Job Description

What is the opportunity?
As a GSI Administration Support Specialist, where you’ll play a critical role in delivering exceptional client service while ensuring compliance with regulatory and operational standards. This position is ideal for detail-oriented professionals who thrive in fast-paced environments, value teamwork, and are committed to continuous improvement. You’ll contribute to a high-performance culture, support risk management initiatives, and help maintain RBC’s reputation for excellence in the insurance industry.

What will you do?

• Manage client requests with accuracy, tracking daily workflows to meet Service Level Agreement (SLA), quality, and productivity goals.
• Prioritize tasks efficiently, ensuring timely completion and adherence to Standard Operating Procedures (SOPs). Escalate non-standard requests as needed.
• Support cross-training initiatives, mentor colleagues, and share knowledge to strengthen team capabilities.
• Process daily transfers, retro adjustments, and GSI payments while monitoring reports and resolving issues proactively.
• Identify high-risk clients and coordinate Enhanced Due Diligence (EDD) with the AML High Risk Client Team.
• Ensure ongoing Client Due Diligence (CDD) and compliance with Anti-Money Laundering (AML) regulations.
• Monitor audits, report compliance gaps, and suggest process improvements.
• Foster collaboration with internal partners (e.g., Underwriting, Sales, Finance) and external stakeholders (e.g., Advisors, Plan Administrators).

What do you need to succeed?

Must-Have:

• University or College education.
• Excellent written and oral communication skills.
• Advanced proficiency in Excel.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Commitment to client service excellence, professionalism, and teamwork.
• Knowledge of regulatory compliance (e.g., AML, Privacy) and risk management frameworks.

Nice-to-Have:

• Bilingual proficiency (English/French).
• 2+ years of experience in the insurance industry.
• Familiarity with GSI insurance products or systems.
• CEBS designation or participation in the LEAP program.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock option
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• The opportunity to work on high-impact initiatives that align with RBCI’s strategic priorities.
• A collaborative and innovative work environment that values continuous improvement and learning.
• Exposure to cutting-edge AI tools and technologies that will shape the future of insurance operations.
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options - Virtual training and remote work available
• Ability to make a difference and lasting impact   
• RBCI software tools to boost your productivity

Job Skills

Additional Job Details

Address:

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Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.