KYC Onboarding and Client Support Unit Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. 

Team/Role Overview

The KYC Onboarding and Client Support Unit Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do 

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices (CCB, GNB, CB, DCC, Markets, TTS)

• Follow local Ukrainian requirements in KYC/AML and execute respective controls

• Serve as point of contact for internal partners and external clients, interacting with key teams to identify and resolve KYC related questions

• Ensures customer KYC inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

• Conduct necessary analyses to address client needs

• Communicate resolutions to clients

• Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)

• Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor

• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy

• Ensure KYC records incorporate local regulatory requirements / Global KYC AML Standards

• Maintain KYC Workflow Tool

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Eager to use, explore, and understand how emerging technologies, such as Artificial Intelligence, assist in improving checks for financial crime and compliance (KYC, AML, Sanctions).

What we’ll need from you 

• 1-2 years of relevant experience in KYC/AML

• Experience in banking operations, financial monitoring and compliance

• Strong Client communication experience

• Knowledge of local Ukraine legislation and requirements in AML/KYC area

• Fluent Ukrainian and English languages are required

• Proven ability to make effective and timely decisions

• Consistently able to anticipate and respond to customer/business needs

• Demonstrated ability to build and cultivate partnerships across business regions

• Experience using AI-powered tools to enhance productivity, streamline processes and support data analysis.

• Master's degree/University degree or equivalent experience.

What we can offer you 

By joining Citi Ukraine, you will not only be part of a business casual workplace with a hybrid working model (partly office, partly work from home), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. 

• Continuous career progression opportunities at one of the world's largest full-service global banks

• Paid parental leave program - maternity leave and paternity leave

• Private medical care program and life insurance

• Employee assistance program

• Career management and mentoring programs by senior colleagues and leaders

• Inclusive and friendly corporate culture where diversity and equality is widely recognized

• Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale

• Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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