IVC
Veterinary Services
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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
we are pleased to offer an exciting opportunity for an Area Support Manager to work closely with the Area Director, supporting practices in the Staffordshire and Shropshire Area. As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation and strategic impact across the business.
As an Area Support Manager, you'll have a unique opportunity to support the Area Director to ensure the success of multiple veterinary practices and the people who work within them. By providing hands-on support, guidance, and leadership, you'll help create environments where teams can thrive, leaders feel empowered, and practices are equipped to deliver the very best care to patients and clients.
Your ability to build strong relationships, influence positive change, and drive continuous improvement will have a direct impact on colleague engagement, practice performance, and overall business success. To succeed in this role, you'll need excellent attention to detail, strong organisational skills, and the ability to analyse information and use data to identify trends, monitor performance, and support informed decision-making.
This role goes beyond operational support; it's about making a tangible difference. You'll play a key role in ensuring teams feel supported, connected, and set up for success, ultimately creating a positive and lasting impact on colleagues, clients, and patients across the region. A proactive, analytical, and data-driven approach, combined with the ability to manage multiple priorities effectively, will be essential in helping practices achieve their full potential.
* 40 hours per week
* Home based with practice visits 3/4 days per week
* To develop close working relationships with practice leaders and be the 'go to' person for troubleshooting within the area.
* Maintain regular contact and build relationships with practices to ensure teams feel supported and part of the wider IVC Evidensia network.
* Support practices through change related to the rollout of our national unified brand and other CMA remedies.
* Work with Area Director to identify better ways of working that improve team wellbeing and create efficiencies that bolster the client experience.
* Organise area meetings, prepare and distribute agendas, meeting materials & minutes and ensure action points have been followed and completed.
*Support practices utilisation of dashboards and reporting suites based on financial and non-financial performance, identify trends, areas of underperformance and opportunities for growth.
*Provide support to underperforming sites, help Area Director identify needs and initiate business plan changes.
*Ensure all practices are following the leadership and performance frameworks that are put forward.
*General administration support for the area including financial admin, HR / Recruitment support, performance management and H&S audits.
You are a capable and collaborative professional who brings:
* At least 2 years coaching and mentoring experience, with proven mentoring skills alongside capability to motivate, support and inspire leaders and senior colleagues to embrace change
* The ability to understand Key financial KPI's, identify actions to improve performance and support implementation.
* Strong people skills including bringing together diverse teams across multiple sites, an influencer who can collaborate with others whilst not afraid to challenge the status quo.
* A broad healthcare knowledge would be beneficial but not essential. Must hold full and valid driving license.
* A commitment to supporting colleagues, practices and business performance
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
* A role with meaningful impact supporting thousands of colleagues and practices
* Clear career pathways with progression opportunities across the wider inspiring vet care Group
* Ongoing learning and development supported by experienced colleagues and specialist teams
* Access to internal networks, development programmes and professional growth opportunities
* A collaborative, values-led culture focused on care, innovation and continuous improvement
* Healthcare Cash Plan
* Cycle to Work scheme
* Green Cars salary sacrifice scheme
* Voluntary benefits: choose from a range of benefits to suit you
* Discounted staff pet care
* Access to discounts and cashback with hundreds of participating retailers
*Car allowance of £375 per month or a company car
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
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