Role overview

Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience
1–2 years' experience in technical support, software implementation or a junior data analysis role
Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data
Understanding of web-based integrations, including APIs and Single Sign-On (SSO)

Responsibilities

Execute the technical setup of customer integrations in line with established implementation plans and checklists
Configure, test and validate SSO integrations and rostering connections
Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL
Support End-of-School and Back-to-School rollover activities for customers with existing integrations

Key facts

Remote from: United States
Full time
Junior (1-2 years)
Implementation Engineer
English

Hard skills

Single Sign-On (SSO) Data Validation SQL (Programming Language) Program Implementation Technology Education Excel Formulas RemedyForce (Ticket Management Software)

Other skills

Detail Oriented

About the company

n2y LLC

Special Education & Disability Services

Our Shared Vision: Everyone Can Learn Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them. One TRUSTED Source Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success. One CONVENIENT Platform n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards. The RIGHT Total Solution for Your Students Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow.

Company details

Company typeScaleup

IndustrySpecial Education & Disability Services

Company size51 - 200

Links

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Job description

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Technical Implementation Specialist, you will lead the technical onboarding of Embrace® customers, ensuring successful setup of integrations, rostering, and Single Sign-On (SSO). You'll act as the primary technical contact during implementation, working with district-level IT administrators to configure integrations and validate customer data for a smooth transition to the platform.

Working closely with the wider Implementation team, you'll help customers become operational quickly by following established implementation processes, resolving straightforward technical issues, and escalating more complex problems when required.

Main responsibilities

In this role, you will:

Execute the technical setup of customer integrations in line with established implementation plans and checklists.
Configure, test and validate SSO integrations (including SAML and Google) and rostering connections (including Clever, ClassLink and direct APIs).
Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL.
Support End-of-School and Back-to-School rollover activities for customers with existing integrations.
Identify, document and escalate technical defects or data discrepancies to Senior Specialists or Engineering where appropriate.
Maintain accurate technical documentation for each customer's implementation.
Work closely with Implementation Specialists to ensure customer stakeholders receive timely updates on technical progress.
Provide implementation-related technical support during customers' initial go-live period.

Essential criteria

Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience.
1–2 years' experience in technical support, software implementation or a junior data analysis role.
Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data.
Understanding of web-based integrations, including APIs and Single Sign-On (SSO).
Attention to detail when validating data mappings and configuration settings.
Communicates clearly with customer IT administrators and explains technical processes in an accessible way.
Able to manage work across multiple customer implementations simultaneously.

Desirable criteria

Experience working within the K–12 EdTech sector.
Experience using CSV files and Excel functions (such as VLOOKUPs and PivotTables) for data preparation and validation.
Familiarity with ticket management systems such as Jira, Zendesk or Salesforce.
Uses AI-assisted tools appropriately to improve troubleshooting, documentation or data validation workflows.

Please submit your application by Monday, August 3, 2026.

Please note: applications may close early due to high demand, so early submission is encouraged.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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