TransUnion
Debt Collection & Credit Services
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Team Overview
The US Core Credit Technology team is responsible for ensuring the reliability, availability, and operational excellence of TransUnion’s core credit products and platforms. The team supports mission-critical credit services across the OneTru platform, collaborating closely with Product, Engineering, and Operations teams to deliver secure, scalable, and highly available solutions. This role supports the US Credit Operations organization and plays a key role in providing 24/7 operational support and incident management across critical credit products and services.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
As a DevOps Support Engineer, you will play a critical role in supporting TransUnion's US Credit Products on the OneTru platform, including TruIQ, batch processing solutions, and online credit APIs. In this role, you will drive operational excellence, improve platform reliability and performance, automate manual processes, and partner with Product, Engineering, and Operations teams to deliver exceptional service, rapid issue resolution, and a best-in-class customer experience.
• Support 24/7 operational readiness for US Credit Products and serve as a subject matter expert across supported applications and platforms.
• Drive operational excellence initiatives focused on system reliability, service availability, and continuous improvement across the OneTru ecosystem.
• Partner with Product, Engineering, and Operations teams to maintain Service Level Agreements (SLAs) and Service Level Expectations (SLEs) while identifying opportunities to improve performance and stability.
• Reduce manual effort through automation, tooling enhancements, scripting, and process optimization.
• Improve observability and incident response by developing reports, monitoring capabilities, alerts, and operational processes that reduce Mean Time to Resolution (MTTR).
• Provide Tier I and Tier II technical support for complex credit and fraud-related applications, troubleshooting escalated issues and resolving customer-impacting incidents.
• Lead customer onboarding support activities, ensuring successful implementation, configuration, and adoption of supported products and services.
• Coordinate issue resolution with internal technology teams and external vendors, providing timely communication, documentation, escalation management, and follow-through on open issues.
• Create and maintain technical documentation, knowledge base articles, and operational runbooks to enable consistent support and faster issue resolution.
• Participate in after-hours on-call support rotations as required to maintain operational continuity and customer service commitments.
Required Knowledge And Experiences
• 3–6 years of experience supporting complex technical applications in a production environment, using strong troubleshooting and customer support skills to resolve critical issues efficiently.
• Experience operating and supporting large-scale data platforms, enabling effective management of high-volume, business-critical systems.
• Experience working within enterprise-level infrastructure environments, applying operational discipline and best practices to maintain system reliability and performance.
• Knowledge of batch processing, data pipelines, and credit-related technology platforms to support daily operations and investigate production issues.
• Strong analytical, investigative, and problem-solving experience, with the ability to identify root cause, recommend corrective actions, and improve operational processes.
Required Technical Skills
• Experience supporting and troubleshooting Application Programming Interfaces (APIs), batch processing systems, and data integration workflows.
• Proficiency with shell scripting and automation technologies to streamline operational tasks and improve efficiency.
• Experience with cloud platforms, preferably Google Cloud Platform (GCP), supporting modern application and infrastructure environments.
• Knowledge of monitoring, alerting, observability, and incident management tools used to maintain platform health and service reliability.
• Ability to communicate technical issues effectively to both technical and non-technical stakeholders while providing outstanding customer support.
• Experience with Jira Portfolio Management or an equivalent project management software.
• Experience with BMC Remedy (BMC Helix ITSM) or an equivalent IT Service Management (ISMT) software.
Preferred Skills
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
• Credit industry experience and knowledge of credit products, services, and operational processes.
• DevOps practices and site reliability engineering concepts that improve platform stability and operational efficiency.
• Experience building operational dashboards, reporting solutions, and performance monitoring capabilities. Along with Google Cloud Platform (GCP) Observability, Grafana and Splunk knowledge would be helpful.
• Familiarity with customer onboarding, implementation support, and client-facing technical engagement.
• Experience creating knowledge management content, operational runbooks, and support documentation that improves team effectiveness.
• Experience building automation, testing and deployment workflows through the use of Harness.
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TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
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