Customer Account Manager at Harness

Role overview

Qualifications

5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
Harness CI/CD/Platform certification and strong working knowledge of modern DevOps practices.
Proven track record driving product adoption and customer outcomes in complex, technical environments.
B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.

Responsibilities

Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization.
Build and execute customer success plans that tie Harness capabilities to each customer’s business goals.
Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk.
Drive product adoption and customer health, spotting risks early and resolving them with urgency.

Key facts

Remote from: India
Full time
Senior (5-10 years)
Account Manager
English

Hard skills

Customer Success Management Account Management CI/CD Software As A Service (SaaS) Project Management Analytics Risk Management DevOps Salesforce Gainsight JIRA

Other skills

Program Management
Communication
Relationship Building
Analytical Skills

About the company

Harness

Developer Tools & DevOps Platforms

Harness is a rapidly growing startup that is disrupting the software delivery market. We are building an intelligent software delivery platform that enables engineers to deliver software faster, with higher quality, and with less effort. The Harness Software Delivery Platform includes Continuous Integration, Continuous Delivery, Feature Flags and Cloud Cost Management. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS.

Company details

Company typeScaleup

IndustryDeveloper Tools & DevOps Platforms

Company size501 - 1000

Links

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Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

About the role

At Harness, our Customer Account Managers own the customer’s success from onboarding through implementation and adoption. You’ll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Harness platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way.

This is a technical, customer-facing role for someone who’s equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.

What You’ll Do

Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
Drive product adoption and customer health, spotting risks early and resolving them with urgency.
Run executive business reviews that showcase ROI and open the door to deeper adoption.
Maintain clean project and delivery hygiene across your portfolio.

About you

5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. You can hold your own with CI/CD, security, and platform engineering teams.
Proven track record driving product adoption and customer outcomes in complex, technical environments.
Demonstrated project-management skill leading multi-workstream software implementations.
Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience.

What you will have at Harness

Competitive salary
Comprehensive healthcare benefits
Flexible work schedule
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.