Job description

WHAT YOU'LL OWN

Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
Resolve customer concerns efficiently while maintaining a high standard of service quality
Accurately document all interactions, updates, and resolutions in the system in real time
Coordinate with internal operations teams to ensure seamless case handling and follow-through
Identify recurring issues and escalate patterns to supervisors proactively
Meet and consistently maintain daily and weekly performance targets
Support the operations team during high-volume periods with flexibility and a solutions-first mindset
Uphold company policies, compliance standards, and quality guidelines in every interaction

WHO YOU ARE

3+ years of experience in a customer service or call center environment (Required)
Operations-oriented — you understand that consistency, accuracy, and process matter
A clear, professional communicator — written and verbal, every single time
Detail-driven and thorough when documenting cases and following through on commitments
Calm under pressure and able to manage high call volumes without compromising quality
A reliable, accountable teammate who shows up consistently and takes ownership of their work
Tech-savvy and comfortable navigating multiple systems and tools simultaneously
Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
For Windows users: Windows 11 OS is required
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Customer Service Representative

Role overview