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XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

KMC Solutions

Role overview

Qualifications

  • Bachelor’s degree or at least high school diploma
  • 2 years of Customer Service Call Center experience or comparable experience required
  • Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required

Responsibilities

  • Answer incoming customer calls, chat, email with experience and proficiency within the company standards when applicable
  • Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
  • Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
  • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction

Key facts

Hard skills

Order Management Voice Chat Online Communication Zendesk Shopify

Other skills

  • Customer Service
  • Problem Solving
  • Teamwork
  • Sales
  • Microsoft Office
  • Strong Work Ethic
  • Physical Flexibility
  • Proactivity
  • Reliability

About the company

KMC Solutions logo

KMC Solutions

Outsourcing & Offshoring

The #1 flexible office space and fastest-growing EOR provider in the Philippines #DefyLimits 🚀

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

DUTIES AND RESPONSIBILITIES
 
  • Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
  • Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
  • Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
  • Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
  • Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
  • Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
  • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
  • Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
  • Meet and exceed individual and company goals

QUALIFICATIONS
  • Bachelor’s degree or at least high school diploma
  • Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
  • 2 years of Customer Service Call Center experience or comparable experience required
  • Hardworking, Flexible, proactive, and eager to work
  • Reliable and responsible
  • Experience in Zendesk and Shopify is a plus
  • The ability to work in a team environment (multiple people towards the same/similar goals) required
  • Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
  • Must have an internet connection of 25mbs to able to qualify for work from home set up

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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