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eCommerce Customer Service Representative – Remote | 6-Month Contract

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Role overview

Qualifications

  • Minimum of four years of experience in customer service or a similar role.
  • Proven experience in an e-commerce Customer Service role.
  • Proficiency in Microsoft Office including Outlook, Word, and Excel.
  • Excellent written and verbal communication skills that are friendly and engaging.

Responsibilities

  • Proactively resolving customer inquiries (order issues, refunds, product knowledge) via email and live chat using Gorgias and Salesforce.
  • Managing the full customer experience from the moment an order is received through post-delivery.
  • Acting as a product expert, providing styling advice and ensuring the brand's tone of voice is consistently implemented.
  • Assessing and processing online customer returns and escalating complex complaints promptly.

Key facts

  • Remote from: Philippines
  • Fixed term
  • Customer Service Representative (B2B)
  • English

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Time Management
  • Detail Oriented
  • Adaptability
  • Multitasking
  • Communication
  • Organizational Skills

About the company

Search logo

Search

Staffing & Recruiting

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 15 different specialisms and operating from 14 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for more than 15 distinct specialisms across the UK: Accountancy & Finance Business Support Call & Contact Centre Construction & Property Driving Energy Engineering & Manufacturing Financial Services Health & Social Care Hospitality Industrial Legal Logistics Marketing Nursing PA/EA Sales Social Work Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice. • Aberdeen: 01224 611 100 • Birmingham: 0121 726 6011 • Brighton: 01273 855 000 • Bury: 0161 835 8600 • Crawley: 01293 848 100 • Dundee: 01382 305 400 • Edinburgh – The Gyle: 0131 718 8000 • Edinburgh – West End • Glasgow: 0141 272 7777 • Leeds: 0113 308 8000 • Liverpool: 0151 229 5555 • London: 020 3958 7203 • Manchester: 0161 835 8600 • Newcastle: 0191 300 3300 • Sheffield: 0114 349 2100

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Description

Position at FiltaGlobal Philippines Inc. Location: Work From Home - Greater Manila AreaSchedule: Monday to Friday, 6:30 AM - 3:30 PM PHT About the Company Our client is an established lifestyle brand with a long-standing global presence. Known for delivering high-quality products, the brand remains focused on providing excellent shopping experience and fostering meaningful, long-term customer relationships. They’re now looking for an eCommerce Customer Service Representatives to join their growing team. Why You’ll Love Working With Us 
  • 13th-month bonus and Government-mandated benefits.
  • Equipment will be provided  + internet allowance.
  • Access to work in one of our Manila-based offices. 
 What You’ll Be Doing Reporting directly to an Australia-based manager, as an eCommerce Customer Service Representative, you'll be a key driver in managing the entire customer journey, delivering the brand’s promise, and providing invaluable team support. Your responsibilities include:
  • Proactively resolving customer inquiries (order issues, refunds, product knowledge) via email and live chat using Gorgias and Salesforce.
  • Managing the full customer experience from the moment an order is received through post-delivery.
  • Acting as a product expert, providing styling advice and ensuring the brand's tone of voice is consistently implemented.
  • Assessing and processing online customer returns and escalating complex complaints promptly.
  • Providing valuable insights to the team based on customer feedback to drive continuous improvement in the customer experience.
  • Supporting the wider team with essential functions like RTS, Sold Outs, and Quality Check (QC) of returns.
What You’ll Bring
  • Minimum of four years of experience in customer service or a similar role.
  • Proven experience in an e-commerce Customer Service role.
  • Proficiency in Microsoft Office including Outlook, Word, and Excel.
  • Excellent written and verbal communication skills that are friendly and engaging.
  • Exceptional time management and organizational skills with a strong sense of urgency. 
 Bonus Points For:
  • Experience with Shopify, Salesforce, or Gorgias or other similar customer service software (Technical Tool Keywords: Gorgias, Shopify, Salesforce, AP21).
  • Demonstrated ability to take ownership, adapt easily, and multitask.
  • A great eye for design and high attention to detail.
  • Ability to proactively contribute ideas for continuous improvements in team meetings.
 Ready to Apply? We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.Want to fast-track your application? Connect with Gizelle on LinkedIn.Important: This role is open to Filipino citizens only. Applications must be submitted in English. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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