Role overview

Qualifications

1+ years of experience in Collections
Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage
Proficiency with Microsoft Office and Google Workspace
Strong negotiation skills, attention to detail, and the ability to handle challenging customers

Responsibilities

Monitor and track overdue accounts, using established protocols to secure timely payments
Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
Collaborate with other departments to resolve customer issues and disputes efficiently

Key facts

Remote from: Tunisia, Algeria, Colombia
Full time
Junior (1-2 years)
Collector
French, English, Arabic, Spanish

Hard skills

Google Workspace Speech Fluency

Other skills

Collections
Negotiation
Customer Service
Detail Oriented
Microsoft Office
Communication
Teamwork

About the company

Whizz

Micromobility (E-bikes, Scooters)

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

Company details

Company typeStartup

IndustryMicromobility (E-bikes, Scooters)

Company size11 - 50

Links

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Job description

Position: Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

Monitor and track overdue accounts, using established protocols to secure timely payments.
Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
Collaborate with other departments to resolve customer issues and disputes efficiently.
Prepare and provide regular reports on debt collection activities and progress.
Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements

1+ years of experience in Collections
Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage.
Proficiency with Microsoft Office and Google Workspace
Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
High-speed internet connection, personal computer, and headset.
Knowledge of state and federal collection laws (preferred).

Working Hours:

40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

Benefits

Competitive salary with performance bonuses.
Friendly and supportive team.
Opportunity to work and grow professionally at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!