Role overview

Qualifications

Fluent in Spanish and English (C1-C2 level)
2+ years of experience in customer support, sales, or call center roles
Comfortable working on camera and assisting customers via live video throughout the day
Proficient with CRM systems and productivity tools

Responsibilities

Assist new customers with selecting bikes, batteries, accessories, and services; explain features, subscription plans, and pricing
Help new customers with signing up, creating accounts, and completing payments; use sales techniques to convert prospects into subscribers
Support existing customers with subscription questions, payments, and account issues; troubleshoot basic bike or service issues remotely
Coordinate service requests and follow-ups with the operations team; address customer concerns while maintaining a high level of satisfaction

Key facts

Remote from: Morocco, Algeria, Argentina
Full time
Mid-level (2-5 years)
Customer Service Representative (B2B)
English, Spanish

Hard skills

Sales Analysis Subscription Business Models Microsoft Dynamics CRM Remote Technical Support Issue Tracking Overcoming Objections Customer Complaint Resolution Account Management Customer Retention Billing Communication Software Productivity Software Customer Centricity Organizational Structure

Other skills

Remote Troubleshooting
Team Management
Communication
Multitasking
Teamwork
Problem Solving

About the company

Whizz

Business Supplies & Equipment

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

Company details

Company typeStartup

IndustryBusiness Supplies & Equipment

Company size11 - 50

Links

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Job description

Position: Virtual Customer Service Representative

Languages: English, and Spanish

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

Responsibilities

New customers:

Help customers choose the right bike, battery, accessories, and services
Explain bike features, subscription plans, and pricing
Assist customers with signing up, creating accounts, and completing payments
Use sales techniques to convert potential customers into subscribers

Existing customers:

Support customers with subscription questions, payments, and account issues
Help customers troubleshoot basic bike or service issues remotely
Coordinate service requests and follow-ups with the operations team
Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

Provide clear, accurate, and friendly communication to customers
Coordinate with internal teams via chat and messaging tools to resolve customer requests
Build trust and long-term relationships with our rider community

Requirements

Native or fluent Spanish
Fluent English (C1 - C2 level)
2+ years of experience in customer support, sales, or call center roles
Comfortable working on camera and assisting customers via live video throughout the day
Ability to multitask and stay organized in a fast-paced environment
Comfortable using CRM systems and productivity tools
High-speed internet connection, and headset