IT Field Service Tech (m/f/d)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Position Overview

As a Field Service Technician at Micron, you will play a crucial role in supporting and troubleshooting a variety of IT assets. Your expertise will ensure that our users have a seamless experience with their devices and software, contributing to our world-class standards. This is an outstanding opportunity to work in a fast-paced environment and be part of an ambitious team in Munich, Germany! 

Responsibilities:

• Install, configure, and update PCs and portable devices
• Maintain orderly IT rooms and install equipment into data center cabinets
• Provide support for client software, including Office 365 and Teams
• Install and upgrade software applications
• Open and coordinate tickets with remote IT support groups
• Qualify service requests and route them to the appropriate resolution teams
• Develop automations leveraging AI to improve task efficiency

Minimum Qualifications:

• High school diploma or bachelor's degree in electronics, computer science, or a similar field
• Several years of experience in Service Desk or Field Services technician positions
• Understanding and experience with the Windows environment (OS, SCCM, AD, O365, etc.)
• Business-level English, intermediate German
• Valid German driving license

Preferred Qualifications:

• High school diploma or bachelor's degree in electronics, computer science, or a similar area
• Over 5 years of experience in Service Desk or Field Services technician positions
• Experience working in electronics laboratories
• Solid understanding of the Windows environment and Linux
• Basic knowledge of network administration
• Strong attitude towards teamwork
• Good communication skills
• Business-level English, intermediate German
• Valid German driving license

The base salary range that Micron estimates it could pay in for this position full-time is:

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for the position. 

In addition to base pay, the remuneration package also includes: eligibility for a variable plan subject to the personal achievement of objectives and the company's performance, and benefits, which -at the discretion of the company- currently include meal vouchers, corporate welfare, yearly allowance of remote working days, supplementary health insurance, life coverage, Employee Assistance Program.

 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Remuneration is determined by objective criteria, regardless of gender and of any other factor protected by applicable federal, state, or local laws. 

To request assistance with the application process and/or for reasonable accommodations, please contact HRsupport_EMEA@micron.com. 

Before uploading your CV to apply for this position, please review our Applicant Privacy Notice and Employment Privacy Notice. Micron recruiters use review tools to identify your unique skill set based on the information in your CV, to inform the recruiter of skills you may have that are not listed on your CV (based on your career history and work experience), to supplement the information provided in your CV with information obtained from publicly accessible professional-oriented sources (such as your publicly available LinkedIn profile) and to assess how closely your skill set matches the defined skill set for this position.  While submitting your CV through this platform is not obligatory, we encourage you to do so.

If you do not want to benefit from the skill and qualification matching features, then you should not upload your CV through this platform.  Instead, email your CV to TA_EMEA@micron.com along with the Req Id number listed in the job description. Your CV will be forwarded to the appropriate recruiter for review.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. 

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. 

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.    

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc. 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® brand. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers