Lead Microsoft 365 Engineer

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

We are seeking an experienced Microsoft 365 Engineer to support and optimize a mature Microsoft 365 environment serving approximately 26,000 users. This role will work closely with the Senior Director, Enterprise Applications to learn and manage our established Microsoft 365 ecosystem. The focus will be on license management, SharePoint, OneDrive, Teams, Microsoft Copilot, and especially the Power Platform including Power Automate and Power Apps. Broad expertise in Microsoft 365 required to ensure secure, scalable, and well-governed operations.

In addition to administratIon and operational support, this role will be responsible for engineering and implementing Microsoft 365 solutions, automation, integrations, and platform improvements that enhance collaboration, productivity, security, and user experience across the enterprise.

This role will report to the Senior Director, Enterprise Applications.

WHAT THIS ROLE WILL DO
Microsoft 365 Administration

• Administer and optimize Microsoft 365 including Entra ID, user and group management, and tenant configuration.

• Manage licensing strategy, entitlement governance, and cost optimization.

• Configure and govern SharePoint Online and OneDrive including permissions, site architecture, retention, and external sharing

• Administer Microsoft Teams collaboration including policies, provisioning, governance, and integrations.

• Manage Microsoft Copilot configuration, licensing, security controls, and responsible use policies

• Engineer and implement Microsoft 365 platform enhancements that improve scalability, performance, reliability, and security across the enterprise.

• Design and implement Microsoft 365 solutions leveraging SharePoint Online, Teams, OneDrive, Power Platform, and Microsoft Graph to address business requirements.

• Evaluate emerging Microsoft 365 capabilities and lead proof-of-concept initiatives, technical testing, and production deployments.

• Develop and maintain architecture documentation, technical standards, and solution design artifacts for Microsoft 365 services.

• Support Exchange Online configuration as needed

Power Platform and Automation

• Administer and govern Power Platform environments including Power Automate and Power Apps, as well as the configuration and management of Power Platform Environments.

• Design and support enterprise automation and low-code solutions aligned with governance standards.

• Implement environment strategy, data loss prevention policies, and solution lifecycle management.

• Develop automation using PowerShell and related tools to streamline administration.

• Design, develop, and maintain enterprise automation frameworks using PowerShell, Microsoft Graph API, Power Automate, and related Microsoft technologies.

• Build and support integrations between Microsoft 365 services and enterprise applications using APIs, connectors, and low-code platforms.

• Implement solution lifecycle management practices including development, testing, deployment, version control, and change management.

• Identify opportunities to reduce manual processes through automation and engineering-driven operational improvements.

Security, Compliance, and Operations

• Implement security best practices including conditional access, data loss prevention, retention, and compliance policies.

• Monitor service health, usage, and performance across the tenant.

• Troubleshoot complex Microsoft 365 issues and provide advanced operational support.

• Perform root cause analysis and develop long-term engineering solutions to eliminate recurring operational issues and improve platform stability.

• Maintain documentation, standards, and operational runbooks

• Partner with IT Operations, Security, and business stakeholders to support enterprise collaboration and productivity services.

WHAT THIS PERSON WILL BRING

• 5- 7 years of experience

• Strong hands on experience administering Microsoft 365 in a large enterprise environment.

• Demonstrated expertise with SharePoint Online, OneDrive, and Teams.

• Deep experience with Power Platform, especially Power Automate and Power Apps.

• Experience managing Microsoft 365 licensing and tenant governance at scale.

• Experience implementing Microsoft Copilot with appropriate security and governance controls.

• Proficiency with PowerShell and administrative automation.

• Experience designing, implementing, and supporting enterprise-scale Microsoft 365 solutions and platform architecture.

• Experience with Microsoft Graph API, REST APIs, application integrations, and automation engineering.

• Strong understanding of solution lifecycle management, testing methodologies, deployment practices, and operational excellence.

• Ability to translate business requirements into scalable, supportable technical solutions within the Microsoft 365 ecosystem.

• Strong understanding of Microsoft 365 security and compliance capabilities.

• Excellent troubleshooting and communication skills.

• Microsoft 365 certifications such as Enterprise Administrator Expert.

• Experience supporting environments with more than 20,000 users.

• Exchange Online administration experience.

• Experience developing custom integrations and automation solutions using Microsoft Graph, Azure services, or related Microsoft cloud technologies.

• Experience with DevOps practices, source control, CI/CD pipelines, or infrastructure-as-code concepts supporting Microsoft cloud platforms

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.