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Technical Support Demo Specialist

Role overview

Qualifications

  • Strong technical curiosity
  • Excellent English communication skills
  • Confident and engaging personality

Responsibilities

  • Conduct or assist with customer and prospect demos
  • Ask discovery questions to understand customer needs and business processes
  • Troubleshoot customer questions related to POS usage, workflows, basic setup, and common operational issues
  • Explain product features in a clear, friendly, and practical way

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Problem Solving
  • Social Skills

About the company

Allied Global logo

Allied Global

Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach. This is what we do the best:SALES | We optimize every call to convert it into a saleCUSTOMER CARE | We create the best customer experienceTECH SUPPORT | We handle every call with a solutions approachBACK OFFICE | We handle traditional and non-traditional tasks efficiently and accuratelyQUALITY ASSURANCE | We ensure quality is monitored and measuredTechnology Services | We optimize your database life-cycleFor more details and to learn how we can partner together, please visit www.alliedglobal.com

Company details

Company typeLarge
Company size5001 - 10000

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Job description

Position Summary

We are looking for a customer-facing Technical Support & Demo Specialist to support POS customers, assist with product demos, and help expand technical coverage across time zones. This role is ideal for someone with strong technical curiosity, excellent English communication skills, and a confident, engaging personality.

Key Objectives

  • Assist with product demos and help move prospects through the sales process.

  • Provide technical support.

  • Be available to respond to inbound interest generated by marketing campaigns.


Key Responsibilities

  • Conduct or assist with customer and prospect demos.

  • Ask discovery questions to understand customer needs and business processes.

  • Troubleshoot customer questions related to POS usage, workflows, basic setup, and common operational issues.

  • Explain product features in a clear, friendly, and practical way.

  • Document common customer questions, demo feedback, and support scenarios.

  • Help ensure each customer interaction is handled by someone knowledgeable, personable, and solution-oriented.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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