About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
The Marketing Communications Support Associate will be the first line of support for our marketing operations, owning the day-to-day work of reviewing and resolving support cases tied to our promotions, rewards, and campaigns. This is the heart of the role: you’ll be the person the support team turns to when they have questions about live promotions, and the person who steps in when something isn’t working as expected for a shopper.
This is a role built for someone who is exceptionally organized and detail-oriented. Most cases hinge on small details, and getting them right is what keeps shoppers and partners trusting Sezzle. We’re looking for someone who can work through a high volume of cases carefully and accurately, track every open item, and consistently follow through without anything slipping through the cracks.
Beyond support, you’ll have the opportunity to grow into hands-on campaign work, helping build canvases, set up placements, and create promotions and discount codes. This isn’t a role where you wait for assignments. We want someone who can pick up a case or a workflow, understand how it ladders up to the broader marketing goals, and run with it, then communicate clearly with the team around them.
What You'll Do:
Customer Experience Management - Marketing
- Own resolution of all incoming customer experience support issues from end to end as it relates to marketing initiatives.
- Investigate cases with close attention to detail, since many hinge on small specifics, and escalate anything that needs a closer look to the right team.
- Track every open case to resolution, keeping a clear record of status so nothing falls through the cracks.
- Spot patterns across cases to surface recurring friction points, and bring concrete recommendations back to the marketing team.
- Ensure our promotions and communications ladder up to a clear, trustworthy consumer experience.
Campaign & Promotional Support
- Execute and analyze marketing packages for our brands. Packages include brand features in the app and consumer communications deployed through Braze CRM canvases.
- Set up and manage placements across our internal marketing tools, ensuring the right merchants and offers surface to the right audiences.
- Assist in creating promotions and generating discount codes, with careful attention to configuration, accuracy, and on-time launch.
- Audit live campaigns, placements, and promos for errors, inconsistencies, or optimization opportunities and proactively flag anything that needs fixing to respective team members.
- Identify gaps in the consumer comms journey and develop campaigns to increase engagement and effective communication.
Asset Management & Compliance Coordination
- Own asset approvals from build to approval. Manage the status from internal stakeholders to external partners.
- Monitor our digital asset management library to confirm assets are syncing correctly, and manually upload any that aren’t being captured automatically.
- Maintain organized, up-to-date asset records so the team always knows the status and location of every deliverable.
- Identify process and asset optimization opportunities and proactively adjust as needed.
Cross-Functional Collaboration
- Partner with marketing, merchant, support, and external stakeholders to keep cases, campaigns, and approvals on track.
- Translate requirements between teams, and keep all parties aligned on timelines and deliverables.
- Maintain clear and accurate documentation in Confluence and Jira to ensure workflows are repeatable and easy to hand off.
What We Look For:
Skills & Competencies
- Exceptionally organized and detail-oriented: you can work through a high volume of cases and open items at once without losing track of a single one.
- A natural eye for accuracy; you catch the small inconsistencies others miss, whether in a support case or a campaign configuration.
- Genuine interest in the customer experience and how communications and promotions affect consumer trust.
- Experience with or strong interest in CRM platforms (Braze or similar) and marketing operations; Braze experience is a plus.
- Comfortable working across a range of tools, including Braze, Confluence, Slack, Jira, Zendesk, Redash, and Figma.
- Excellent written and verbal communication skills; you can coordinate cleanly across internal teams and external partners.
- Basic project management skills; proactive, reliable, and dependable with deadlines.
- Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
- Hands-on experience with AI tools or automation in a professional or academic setting is a plus.
Educational & Professional Experience
- Background in marketing, business, communications, and/or related fields.
- Previous internships or academic projects involving customer support, campaign management, or marketing operations preferred.
- Experience working cross-functionally with support, merchant, or external partner teams is a plus.
About You
- Detail-Oriented Executor: Your accuracy ensures every case is handled right, and that campaigns stay compliant with regulatory standards. You believe the small details are what make the work right.
- Highly Organized: You keep many open items moving at once and never lose track of where things stand.
- Self-Starter: Comfortable taking initiative in ambiguous and evolving environments.
- Collaborative Communicator: Able to coordinate across technical, non-technical, and external stakeholders with ease.
- Owner Mentality: You treat every case and workstream like it’s yours with smart judgment. You know when to move independently and when to pull in others.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
#Li-remote #Full-time
