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Chief Revenue and Customer Officer

Instructional Empowerment

Role overview

Qualifications

  • Executive leadership experience driving revenue growth in K–12 education, EdTech, or professional services.
  • Experience leading multiple customer-facing functions, including product, marketing, sales, implementation, and customer success.
  • Demonstrated success improving customer acquisition, retention, expansion, and lifetime value.
  • Strong systems-thinking, operational leadership, and analytical skills.

Responsibilities

  • Design and lead the company's customer value operating system.
  • Partner with product leaders to shape market-driven product strategy and go-to-market plans.
  • Lead an integrated marketing and sales engine that increases qualified demand and conversion.
  • Develop customer success systems that accelerate time-to-value and long-term partnerships.

About the company

Instructional Empowerment logo

Instructional Empowerment

Professional Training & Coaching

Led by the team from Learning Sciences International (LSI), “Instructional Empowerment” means that all students, teachers, and leaders thrive in a rigorous learning environment that builds agency through providing opportunities to exercise autonomy, develop self-regulation, and support critical thinking. IE’s Partnership Promise: • We meet you where you are, learn your current initiatives, and focus on YOUR instructional vision, initiatives, and goals for improvement. • We walk your schools with you, we own your data with you, and we work side-by-side with you. • We hold ourselves accountable because we are in this together and invested in your overall outcome. • We build effective teams and strengthen leadership, teachers, and students to achieve their compelling purpose. • We work together with leaders and teachers to strengthen core instructional systems and practices to improve outcomes for ALL students. IE will bring you the same instructional expertise we brought you at Learning Sciences International, backed by the same research that our team has developed over the course of 20+ years of working with schools across the country. We will bring you the same evidence-based systems approach to school improvement. We believe true empowerment is achieved when systems and structures align to ensure students engage in rigorous, standards-based tasks that build knowledge with peers in collaborative, interdependent teams. The same award-winning faculty from LSI is transitioning to IE. We are educators who have sat in your seats as former teachers, principals, and leaders and we are excited to continue working shoulder-to-shoulder with you. Research is at the heart of our work. Our partnerships with world-class researchers like Dr. Robert J. Marzano and Dr. Ruth Wageman have transitioned with us to IE. If you believe what we believe, we hope you’ll join us to make the teaching and learning process more empowering for every child and educator.

Company details

IndustryProfessional Training & Coaching
Company size51 - 200

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Job description

Chief Revenue & Customer Officer (CRCO)

Instructional Empowerment social mission is to end generational poverty and eliminate achievement gaps through redesigned rigorous Tier 1 instruction that ensures deeper learning for ALL students.
We are seeking a Chief Revenue & Customer Officer (CRCO) to build and lead our integrated customer value system across three business units serving the K–12 education market. This executive will align product management, product marketing, marketing, sales, implementation, and customer success into one coordinated growth engine that maximizes customer outcomes, recurring revenue, retention, advocacy, and market share.

The Opportunity

The CRCO is responsible for designing, integrating, and optimizing the company's end-to-end customer value system—from identifying customer needs and shaping products through customer acquisition, implementation, renewal, advocacy, and expansion. Rather than managing isolated departments, this executive will build the systems, processes, metrics, and operating rhythms that create exceptional customer value and sustainable growth.

Success in This Role

  • Accelerate organic revenue and market-share growth across all business units.
  • Align product strategy, marketing, sales, implementation, and customer success around one seamless customer journey.
  • Increase customer retention, renewal, advocacy, and expansion.
  • Build scalable growth systems, dashboards, and operating processes.
  • Strengthen product-market alignment using customer feedback and market intelligence.
  • Serve as a strategic member of the executive leadership team.

You Will

  • Design and lead the company's customer value operating system.
  • Partner with product leaders to shape market-driven product strategy and go-to-market plans.
  • Lead an integrated marketing and sales engine that increases qualified demand and conversion.
  • Develop customer success systems that accelerate time-to-value and long-term partnerships.
  • Establish KPIs across the customer lifecycle, including acquisition, adoption, retention, expansion, and advocacy.
  • Use customer, operational, and financial data to guide strategic decisions and continuous improvement.
  • Build and develop high-performing cross-functional teams.

How Success Will Be Measured

  • Revenue growth and market share
  • Customer acquisition and pipeline growth
  • Customer retention and renewal rates
  • Net Revenue Retention (NRR) and Customer Lifetime Value (LTV)
  • Customer satisfaction and advocacy
  • Product adoption and time-to-value
  • Cross-functional execution and operational scalability

Who Thrives Here

The ideal candidate is a systems thinker who believes sustainable revenue growth is the result of creating extraordinary customer value. You enjoy integrating functions that traditionally operate in silos and are equally comfortable discussing product strategy, go-to-market execution, customer success, and enterprise growth. You build organizations by designing systems that consistently deliver results.

Qualifications

  • Executive leadership experience driving revenue growth in K–12 education, EdTech, or professional services.
  • Experience leading multiple customer-facing functions, including product, marketing, sales, implementation, and customer success.
  • Demonstrated success improving customer acquisition, retention, expansion, and lifetime value.
  • Strong systems-thinking, operational leadership, and analytical skills.
  • Excellent communication, executive presence, and ability to influence across the organization.
  • Bachelor's degree required; Master's degree preferred.

A Benefits Package Designed Around Your Well-Being
  • Multiple medical plan options, including a 100% employer-paid health plan
  • HSA and FSA options available to save for medical expenses, with employer-funded HSA contributions for those participating in eligible healthcare plans
  • Company-paid dental, vision, life, STD, and LTD coverage
  • 15 days of PTO available in your first year of employment
  • 8 paid holidays, plus 2 floating holidays
  • 401(k) with a 4% company match
  • Salary range $150,000
  • Remote position with up to 25% travel.
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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