POOLING: AU Customer Service Representative

We're building our talent pool for future Customer Service Representative opportunities! If you have a passion for delivering exceptional customer service and have experience supporting customers through voice or non-voice channels, we'd love to hear from you.

Key Responsibilities

* Respond to customer inquiries via phone, email, chat, or other communication channels.

* Assist customers with product, service, billing, account, and order-related concerns.

* Resolve customer issues efficiently while maintaining professionalism and empathy.

* Accurately document customer interactions using CRM or ticketing systems.

* Process customer requests, transactions, and account updates.

* Escalate complex concerns to the appropriate team when necessary.

* Meet service quality, productivity, and customer satisfaction targets.

* Follow company policies, procedures, and data privacy standards.

* Collaborate with internal teams to ensure timely issue resolution.

Qualifications

* Minimum of 2 years of customer service experience in similar role.

* Excellent English communication skills, both verbal and written.

* Strong customer service, problem-solving, and conflict resolution skills.

* Proficient in using computers and navigating multiple applications simultaneously.

* Experience working with CRM or ticketing systems is an advantage.

* Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Technical Requirements

• Should have personal and working laptop/ Desktop, and one (1) back up
• Has Noise-cancelling headset (for interview and meetings)
• Back up internet connection (at least 100 mbps)

Benefits:

• 100% remote work setup.
• Work-life balance with Australian business hours; no night shifts
• Competitive compensation paid fortnightly via international payment platforms (e.g., Wise)