Medical Office Assistant

Entity: Well Health Clinic Network Inc. 

Position Title: Medical Office Assistant

Salary Range range: $22.00 - $24.00 CAD per hour

Job Class: Full Time

Work Location: WELL Health Clinic Network - False Creek Wellness

About the Company: 

WELL Health is a publicly traded (TSX:WELL) high growth health technology company headquartered in Vancouver, Canada but with a total of 7 offices located throughout North America including Quebec, Ontario, and several US locations. 

The company is also supported by a rapidly growing, diverse and dedicated team that consists of over 4500 team members working remotely and in over 220 outpatient medical clinics, and as mentioned, 7 office locations throughout North America. 

WELL, strives to ensure that its workplaces are nurturing and safe, a place where diversity is empowered and were we all feel part of a larger WELL Health family.  

 For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

The Medical Office Assistant role at WELL Health Clinic is a dynamic and integral position responsible for ensuring the smooth and efficient daily operations of the clinic. This role requires a proactive, detail-oriented, and organized individual who thrives in a fast-paced medical environment. The role involves a wide range of tasks, from preparing doctor's rooms to assisting with administrative and clinical duties, contributing to the clinic's overall success. 

What you will be doing: 

• Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing.
• Lab Duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
• Patient Care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room.
• General duties – To ensure to always keep patient information confidential and secure. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

You have:

• High school diploma or the equivalent
• Exceptional customer service skills
• A Team Player
• Strong verbal and written communication skills
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve and take the initiative.
• Open and accountable
• Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)
• Experience as an MOA or MOA programs certification is an asset.
• Experience with EMR system OSCAR and a good understanding of MSP billing are assets.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate. 

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’  ESG strategy pillar.

Want Read more about us: https://stories.well.company/