Onboarding Coordinator I

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.

We are seeking an Offshore Onboarding Coordinator to manage the onboarding and activation of contract interpreters. This role is responsible for guiding candidates through the onboarding process, reviewing required documentation, supporting compliance requirements, and ensuring interpreters are fully qualified and prepared before activation.

Responsibilities

• Manage interpreter onboarding from recruiter handoff through activation. 
• Review onboarding documentation for completeness and compliance. 
• Provide timely support to interpreter candidates via email and other communication channels.
• Maintain accurate candidate records and onboarding data within Salesforce.
• Coordinate assessments, background screenings, training assignments, and profile setup activities. 
• Partner with Recruiting, Compliance, Operations, and Quality teams to support interpreter growth and activation goals.

• 2+ years of experience in onboarding, recruiting coordination, credentialing, workforce management, or related operations.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience working with Salesforce or similar CRM systems preferred.
• Ability to manage a high-volume workload in a fast-paced remote environment.

Preferred

• Experience onboarding interpreters, translators, or other credentialed professionals.
• Experience in the language services, interpretation, localization, healthcare, staffing, or contractor management industry.
• Knowledge of interpreter certifications, credential verification, and compliance processes.
• Bilingual or multilingual skills are a plus.

What Success Looks Like

• Efficient onboarding timelines
• Accurate and compliant interpreter activations
• Excellent candidate experience
• Strong data quality and pipeline management
• Effective collaboration across teams