LivePerson
Customer Experience & Contact Centers
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Location: USA Remote Status: Fully Remote (#LI-Remote)
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
As a Senior Client Partner, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for driving revenue growth across one of our most strategic markets. Partnering with North America's largest brands, you will lead complex enterprise sales cycles and help customers transform their customer engagement strategies through AI-powered messaging, voice, and automation.
You will own multi-million-dollar opportunities, build trusted relationships with C-level executives, and position LivePerson's AI platform as a critical driver of digital transformation. Your primary objective is to consistently meet and exceed revenue targets by delivering measurable business value to enterprise customers.
Reporting to the Director of Sales, North America, you will join LivePerson at a pivotal moment as we accelerate AI innovation and expand our impact with the world's leading brands.
Develop and execute a strategic territory and account plan to identify, qualify, and close high-value enterprise opportunities.
Build and maintain a healthy pipeline through proactive prospecting, account planning, and relationship development to ensure predictable revenue growth.
Own the full sales cycle for complex, multi-stakeholder enterprise opportunities, consistently achieving and exceeding annual revenue targets.
Build trusted relationships with executive stakeholders across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.
Lead executive-level conversations by presenting compelling business cases, leveraging ROI analyses and data-driven insights to demonstrate the value of AI-powered customer engagement solutions.
Apply disciplined sales methodologies, including MEDDPICC, to drive opportunity qualification, deal strategy, forecast accuracy, and successful deal execution.
Partner closely with Solutions Consulting, Business Development, Marketing, Legal, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience throughout the sales lifecycle.
Act as the voice of the customer by collaborating with Product and Customer Success teams to influence product strategy and roadmap priorities.
Develop and strengthen relationships with strategic partners to expand market reach, enhance the customer experience, and support successful customer outcomes.
8+ years of enterprise SaaS sales experience with a proven track record of closing complex, high-value deals, including multi-million-dollar opportunities.
Demonstrated success selling into large enterprise organizations within SaaS, BPO, customer experience, contact center, e-commerce, or digital marketing environments.
Expertise in value-based and consultative selling, with experience navigating complex buying committees, building business cases, and engaging executive stakeholders.
Strong command of English, with the ability to effectively communicate with customers and collaborate across global teams.
Strong understanding of enterprise technology, digital transformation, and emerging AI and automation trends, with the ability to translate technical capabilities into business outcomes.
Proven ability to manage complex, long-cycle sales opportunities while maintaining accurate forecasting, disciplined CRM management, and pipeline hygiene.
Familiarity with the Asia Pacific business landscape, including regional market dynamics, customer expectations, and enterprise procurement processes.
Growth Mindset: A passion for learning, continuous improvement, and leveraging feedback to drive personal and professional growth.
Entrepreneurial Drive: A proactive, self-motivated approach with the ability to thrive in a fast-paced, evolving environment and inspire confidence in customers and colleagues.
Customer Focus: A commitment to understanding customer challenges, delivering exceptional experiences, and collaborating cross-functionally to achieve successful business outcomes.
The base salary range for this role will be between $110,000 to $120,000 USD with a 50/50 commission split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role.
Our Benefits & Perks:
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
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