Logo for AAA-Auto Club Enterprises

Travel Consultant

Role overview

Qualifications

  • High school diploma
  • At least 2 years of successful retail sales or banking experience
  • Ability to work most Saturdays and some evenings
  • Computer savvy with experience in Microsoft Office

Responsibilities

  • Sell international and domestic travel packages
  • Share knowledge and expertise from personal experiences
  • Develop long-standing relationships with members
  • Cross-sell relevant products to enhance the trip experience

Key facts

Other skills

  • Organizational Skills
  • Customer Service
  • Computer Literacy
  • Multitasking
  • Non-Verbal Communication
  • Relationship Building
  • Goal Setting
  • Leadership Development
  • Detail Oriented
  • Time Management

About the company

AAA-Auto Club Enterprises logo

AAA-Auto Club Enterprises

Civic & Social Organizations

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities

Company details

Company typeXLarge
IndustryCivic & Social Organizations
Company size10001

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Job description

Travel Consultant

Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?

  • Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
  • Shares knowledge and expertise from personal experiences and/or education study trips
  • Develops long-standing relationships with our members and builds referral and repeat business
  • Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
  • Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals

For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

  • We offer extensive training to aid you in your career development through The Auto Club University
  • Regular recognition through various company programs and incentives for trips, cash and prizes
  • Company sponsored IATAN cards, providing exclusive travel consultant discounts
  • Love to travel? Personal travel opportunities at discounted pricing
  • Corporate benefits for insurance products
  • Paid educational study trips are available for our consultants to promote career development
  • Quarterly incentives/bonuses for achieving established production tiers

Required / Preferred Skills

  • A high school diploma is required
  • You need to be able to pass a comprehensive criminal background check and thorough urine sample drug screening
  • We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment

Qualifications, does this sound like you?

  • Travel is not just a hobby or a wish, it’s your passion
  • You must be available to work most Saturdays and some evenings to support goal achievement
  • We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training
  • You are driven by sales and exceeding your goals
  • You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
  • You have a strong and very comfortable relationship with paperwork, and you are very organized!

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match     

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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